My Microsoft Information Rights Management refuses to accept my Windows Live ID.
Hello
I need help to understand how to get back to my excel file that I protected using MRI if the MRI does not accept my credentials. The strange thing is that when I try to open the file in excel, he tries to get the credentials for authorization to open, but informed that I have are not allowed and asks me if I want to contact my hotmail for permission? I try to remove and re-add information identification and informed always that I don't have permission.
I tried to open this file in three different computers with three different systems of operanting and Office versions and the problem is the same throughout.
It seems that the excel file has my corrupted Live ID authentication information or the IRM server does not correctly to verify my identity?
This is a file that is important to me and I don't have any solution for unlock the document. Any help?
Thank you
Rodrigo
Hi all
It seems that the problem has been resolved today. I could finally access my excel files!
I will not remove the MRI of the files because I believe that Microsoft learned something about this issue and I trust that future problems of this kind will be solved within a period shorter than that taken at the moment.
In addition to the time taken to solve, I would also stress the complete silence from Microsoft on the clarification of the question to its customers. I hope Microsoft can be more clear in the future to keep us updated on that kind of problems.
Rodrigo
Tags: Windows
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