my music apple keeps crashing

everytime I open my apple music on my iphone 5s 9.3.2 ios when I press on play on a song it crashes if anyone can help please thank you.

Hi there, Julie!

Thank you for using communities Support from Apple. I understand from the information provided, that the application of the music on your iPhone 5s closes unexpectedly when you try to play anything. I listen to music from my iPhone all day, so I know that it is important for the application to stay open. I have a few troubleshooting you can try this may help.

  1. Quit the music app, and then reopen it. Force a nearby application on your iPhone, iPad or iPod touch
  2. Restart your iPhone. Once it is turned on again, press the music app to open it and try to play the music. Restart your iPad, iPhone or iPod touch
  3. Back up your iPhone and then restore it to the factory via iTunes on a computer settings. The article in the link below will guide you in creating a backup in iTunes or iCloud.

    The backup of your iPhone, iPad and iPod touch

    Once you have a backup created, use the following article to restore the iPhone to factory settings.

    Use iTunes on your Mac or PC to restore your iPhone, iPad or iPod to factory settings

  4. After restoring factory settings, configure the iPhone as a new device (without restoring your backup, at least temporarily). You can connect to iCloud and then the iTunes and the App Store with your Apple ID in the new device set up and can download recent purchases from the iTunes Store or access music Apple (if you are a member) to test game content.

Good listening!

Tags: iPhone

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