My password has been changed against my will...

Hello

I had an account. The ID is: [passage removed for privacy]

While it was open, I saw that the password has been changed against my will.

I tried to reset it, it didn't work. I knew that the password is not even exist, which is weird. I used this acocunt for many years.

It is obvious that someone hacked it.
I need to reset now and then recover after getting a new password protected.

How can I proceed?

Thanks in advance.

First things first: for your security and protection, please, never never include any personally identifiable information like your real name, name of account, Skype, email address or a phone number in a post on a public community or a forum like this. Thank you!

Hi, bamba, and welcome to the community,

As ridiculous as it may seem, create a new account so that you can contact Skype Customer Service to retrieve your first account.

Here is a link to the instruction on how to contact Skype customer via their secure portal Service: Contact the Customer Service

More details to help you in the process: you will need to take each step, one at a time. Sign the Skype Web site as requested. Choose the topic and the topic is similar to the order of the day that you need help. Then, proceed to step 2 of the statement where several items from the library of FAQ will appear for you to review and go to step 3, continue assistance request (the blue button "" appears in the bottom right of the page of the site). You can also go through step 4 where you will be referred back here to the community; no need to do what the community is where you started. When you fill out the online form and click on send, your information is relayed to Skype, and you will receive an answer by e-mail.

Kind regards
Elaine

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Tags: Skype

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