My remote does not work - suggestions?

I can't get my apple remote to work.  The apple airplay works, but the 4th generation remote does not respond.  Any suggestions on how to open it to check a battery or solve problems?

Welcome to the Apple community.

  1. Have you tried reloading the remote control. (do not attempt to open, it has a rechargeable battery, opening may void your warranty)
  2. Have you tried pressing the menu and the button for a few seconds while it now an inch or two away from the Apple TV, if successful, you should see a message on the screen saying the remote was paired.
  3. If you have an older remote from a previous model MacBook or Apple TV, you can use to restore the Apple TV, which, in many cases, has been sufficient to reactivate the remote Siri. You must complete all upward to undertake a restoration.
  4. If you have a USB cable - C you can try to restore by connecting it to iTunes on a computer.
  5. If you have tried all of these steps, is not a distance sooner or a USB - C cable or using them is too inconvenient, return to the store where it was purchased for a replacement.

Tags: Apple TV

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