My Win xp SP2 system does not work on Remote desktop from any place

Another place through WAN my client cannot connect REMOTE DESKTOP connection. I have WIN XP SP2 downgrade. Help, please.
Another computer, we have the system Win 7 Home Basic Edition. There are also same problem via wan my client is unable to connect desktop connection remote

THanx

Antoine birot

Hello

1. what happens when you try to connect?

2. do you get an error message?

I suggest you to refer to this link and check if it helps:

http://support.Microsoft.com/kb/315328

It will be useful.

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