my xp won't let me defragment...

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  You can check that you are not Firefox running in permanent private browsing mode (don't remember history).

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  FredMcD said

  http://www.ehow.com/how_11385212_troubleshoot-reset-connection-Firefox.html

  https://support.Mozilla.org/en-us/KB/server-not-found-connection-problem

  https://support.Mozilla.org/en-us/KB/Firefox-cant-load-websites-other-browsers-can

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  That's what you have tried to send it back: return gifts iTunes - Apple Support ?

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