names of files does not appear, but they exist

I had a hard drive problem with new antivirus protection software, I installed. I received messages from windows saying hard drive problem.   Now, I do not see the files for example when I use explore it says that the folder is empty, the icons on the desktop are not displayed, when I press the Start button on windows it does not show the control panel and quick links that were there disappeared.  I used 'xplorer2 lite' an alternative to Explorer, I see and call the files. If I go to excel he lost the list of recent files. So I do not seem to have lost all the data, but rather the ability to display. I'm using vista Home premium. I also ran a chkdsk utility.

Where did you got this anti-virus software of? It's just appear on your screen and invite you to install it? The symptoms you describe are typical of rogue anti-virus programs that are designed to rip off customers.

See http://www.bleepingcomputer.com/virus-removal/remove-system-restore , which has all of the symptoms you describe.

If this sounds like what you are experiencing, I suggest that you ask a question on the forum of bleepingcomputer for assistance to identify the infection and remove it.

Tags: Windows

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