NAT on SRP527W (distant)

Hi all

Implementation of ACB (on a 1841) for customer specific traffic through a SRP527W. Now the CPR strategy seems to work - I debugged and confirmed I get policy matches and ACB is correctly forward traffic to the SRP527W.

Problem I'm having, is that I can't achieve anything beyond the public IP address on the LAN interface. I came to the conclusion that the SRP527W is happy to provide NAT functionality because it is directly connected IP subnet. A client machine on the subnet (10.10.10.0/29) comes out OK, but as soon as the customer is behind another router, I can't access the Internet.

I confirmed routing everything is OK and can ping from a client using the 192.168.2.x on the LAN and the WAN of the PRS interface, but not beyond.

Can anyone confirm if my NAT theory is true?

Firmware is 1.01 (17). Interestingly, the Administration menu does not provide an option to upgrade (or backup, restore or any one would expect to find another date and time). It was a unit of Telstra-provided with DSL service.

Kind regards

Russell

Hi Russell,

It is a limitation known to the SRP520, which we are trying to address in future releases/products.

BTW - you do not see these additional menus that you log on with user account (cisco).  All features are available via the administrator (admin) account.  The account admin, the default password is 'admin' - not sure that Telstra would be locked down or not.

If you need the new code for this device, please contact Telstra.

Kind regards

Andy

Tags: Cisco Support

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    1. keep running the new modem and my Time Capsule in Bridge Mode.

    2. run the new modem in DHCP mode, as they put in place and do not worry Time Capsule seeing amber / flashing Double NAT error.

    3 swap back to the previous modem, which was 50 Mbps against it with (theoretically) 155 Mbit/s (it's only works in 50-70).

    I'm not really all that, but I hope that one of you maybe.  Thank you!!!

    Although a router built-in, I told them that I didn't use their router, only my Time Capsule, so they disabled.

    ISPS often make the mistake of simply turn off the radio on a modem/router...which service does not disable the router function of the device. You still have a wired router when ISPS are making this mistake.

    However, my Time Capsule kept giving me an error message Double NAT

    This confirms again that the ISP has not disabled the function of the router to your modem/router.  On some modems/routers or gateways, it is not possible to get the device to act as a simple modem.

    The ISP Technical Support people confirmed their control center is not the router feature on in the new modem, I ask.

    The fact remains that you wouldn't see a Double NAT error unless the ISP system acted as a router... Despite what people of PSI say. You may need to get a 2nd or 3rd person-level support, who knows what they are doing.

    1. keep running the new modem and my Time Capsule in Bridge Mode.

    Yes, if you want to avoid the mistake of NAT Double... what you are doing. But, the time Capsule will not be your router.  The device of the ISP will be.

    2. run the new modem in DHCP mode, as they put in place and do not worry Time Capsule seeing amber / flashing Double NAT error.

    This only if you willing to accept the fact that the ISP did not correctly change your gateway to make it work as a simple modem only.  You might be able to get away with a Double NAT error on a simple network, but there is no reason more complicate things with a misconfiguration in unless whether there are a few reasons to do it and it can't be avoided.

    3 swap back to the previous modem, which was 50 Mbps against it with (theoretically) 155 Mbit/s (it's only works in 50-70).

    Your decision if you want to run a simple modem with time Capsule, or accept the fact that the time Capsule won't have your router when it is configured in Bridge Mode, or you see a Double NAT error on the network.

    If it were me, I would go back to what I know will work properly... the simple modem and time Capsule as the router.

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