Native Music application does not start

I have an iPod Touch, and recently the music of the native application began to crash when I try to start it.

I tried to restart the iPod.

I tried to reset the settings

I tried to solve this problem, even in the erasing all its contents and reset its settings, then I added my music on itunes, but it still won't start.

What can I do?

5th generation iPod Touch

Operating system: iOS 9.3.1

-Restore factory settings/new device iOS through iTunes.

If still problem, make an appointment at an Apple store Genius Bar because it appears that you have a hardware problem.

Shop Apple Store - Genius Bar

Tags: Apple Music

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