Need assistance, cancelling and resetting my edition student creative cloud.

Hello

I cannot do much to solve a problem that should be simple.

Unfortunately, the staff of your online chat seems to be completely clueless on your own terms regarding payment methods!

I currently have the student/teacher edition and I want to change the date of my subscription payment direct debit from my bank account.

I was told by one of your support staff less useful than the only way I can do this by canceling my years current plan, putting it up on the date I want to than my payments that can be taken on.

I was also told by your staff that I can't pay my monthly subscription with a Visa UK debit card, and to a credit card? It is a nonsense, because I had to pay my monthly fee from my bank account with Visa debit card since I signed more than two years ago.

This seems to be a puzzle, as I said if I cancel my subscription, I might have to send proof of my student status too.

Could you also tell me if I will be charged additional fees by cancellation and set up again?

I seems Adobe haven't really very easy way around it.

Thank you

You can cancel a monthly subscription to any month, but an annual subscription (paid at the same time or paid monthly) will incur a cancellation fee if you cancel early.

Billing goes depending on the day you buy and is charged each month date here if you pay monthly.

You can contact support if you need to cancel, but I'm not aware of any way to change the date of the month after your payment will be posted.

As long as your credit card billing country is the same as where you live, the credit or debit card should be ok.

These links may help:

FAQ: How to cancel my membership creative cloud?

FAQ: What is the difference between an annual plan and monthly plan?

FAQ: How to contact Adobe for support?

FAQ: How can students, teachers and educational institutions buy Adobe software?

Help with payment problems

Tags: Adobe

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