Need assistance, cancelling and resetting my edition student creative cloud.
Hello
I cannot do much to solve a problem that should be simple.
Unfortunately, the staff of your online chat seems to be completely clueless on your own terms regarding payment methods!
I currently have the student/teacher edition and I want to change the date of my subscription payment direct debit from my bank account.
I was told by one of your support staff less useful than the only way I can do this by canceling my years current plan, putting it up on the date I want to than my payments that can be taken on.
I was also told by your staff that I can't pay my monthly subscription with a Visa UK debit card, and to a credit card? It is a nonsense, because I had to pay my monthly fee from my bank account with Visa debit card since I signed more than two years ago.
This seems to be a puzzle, as I said if I cancel my subscription, I might have to send proof of my student status too.
Could you also tell me if I will be charged additional fees by cancellation and set up again?
I seems Adobe haven't really very easy way around it.
Thank you
You can cancel a monthly subscription to any month, but an annual subscription (paid at the same time or paid monthly) will incur a cancellation fee if you cancel early.
Billing goes depending on the day you buy and is charged each month date here if you pay monthly.
You can contact support if you need to cancel, but I'm not aware of any way to change the date of the month after your payment will be posted.
As long as your credit card billing country is the same as where you live, the credit or debit card should be ok.
These links may help:
FAQ: How to cancel my membership creative cloud?
FAQ: What is the difference between an annual plan and monthly plan?
FAQ: How to contact Adobe for support?
FAQ: How can students, teachers and educational institutions buy Adobe software?
Tags: Adobe
Similar Questions
-
Hi, my name is Pedro, I'm of Petrópolis, Rio de Janeiro, Brasil. I did an adobe account and I buy the student creative cloud. However, none of the software are free for me. I can send her this comprooves purchase. I prefer to call someone who represent you here, cause my English is so bad, but this isn't an alternative. I need these training software. Thank you.
Contact adobe support by clicking on this link then "still need help" as soon as it appears, https://helpx.adobe.com/contact.html
-
I need to create and download a calendar to creative cloud
I need create and download a calendar that I can use on creative cloud. I'd appreciate any help, thank you
I don't know what kind of feature, you need with the calendar, or what product you wanted to create in it.
This might help?
http://www.Adobe.com/cfusion/exchange/index.cfm?event=extensionDetail&EXTID=1046667
-
SAWATDEE Apple, I need to erase and reset my iPad, but I forgot my restriction code, please help me
better compliance
Try recovery mode, see to halfway down this page: If you have forgotten the password for your iPad, iPhone or iPod touch, or your device is disabled - Apple supports
(Do not know what as 'Sawatdee Apple' is it wants to say, but we are fellow users on these forums, not support nor Apple iTunes.)
-
I am in the last month of my annual subscription of students creative cloud and I don't want to renew it. I don't want to prematurely cancel.
Yes, I you I need to contact a human being to check that it is in fact me and that I am allowed to change my subscription.
But you are making it difficult for me because your cat of 9 to 5 support is not available at the time I write this (09:30). I'm at work right now so I won't be able to use the phone and your phone support stops at the moment wherever I get home from work.
And I'm not ready to hang on the phone for more than 90 minutes. Yes, I looked in the forum for this issue.
While I was writing this cat went online an hour late. But they told me to post on the forum while I wait, so here I am, led evacuation.
Fact. Who's fast, contrary to my expectations.
Hope this works when the contract is completed.
-
Cancel my membership of student creative cloud
Hello
Please help me with the cancellation of my membership, I spent almost an hour trying to figure how to cancel it. It's just frustrating, I tried even contact numbers there and which has shown me that many Indian support me connected to a British. I can't find an option to cancel in my accounts page either. Why are you doing
cancellation so difficult. Please help me to cancel my subscription
Cancel your subscription or membership. Creative cloud
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If he continues to not try to use a different browser.
-
Hello, I bought a membership year of the CC at the price of $19.99 student, my card was charged and my order from Adobe number is AD004286941EDU. However, my account says I have no existing order and after download, all the creative cloud applications give me the possibility to either BUY or make the 30 DAYS TRIAL.
What gives?
allow at least a day working pst for your purchase to complete. Today is Saturday afternoon pst.
After this time, check your account, Adobe ID Code
If it fails to demonstrate what you expect, contact adobe support during the time pst by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
-
Please help to cancel my subscription of single-app creative cloud for Acrobat Pro (at least) which has been subscribed by mistake and now I am penalized for her 3 months. Cannot find the tab cancel the plan to manage the website of adobe India tab. Help, please...
-
I am trying to cancel my Australian student creative Cloud online account I have drop my course. I have cancelled the Plan on my plan of settings, but it seems it didn't work, help please
You may please check out the link below for instructions on cancellation.
Cancel your membership creative cloud
For more information you can contact the Support from Adobe by clicking on the link below.
Please make sure that you are connected to the right Adobe ID.
Hope this will help you.
Kind regards
Hervé Khare
-
I bought an annual access to creative cloud for photographers. I do not understand if this means that I bought the license for LR and PS for the year just offer trial versions. Do I need to purchase licenses of LR and PS in addition to creative cloud?
Your membership fees pay for the use of the software. You must connect through the application of Office CC in order to access the subscription software.
Sign out, sign in | Creative office cloud app
http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.htmlHelp of activation & deactivation
https://helpx.Adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#a ctivate-how-to'sInstall, update, or uninstall applications
http://helpx.Adobe.com/creative-cloud/help/install-apps.htmlInstall creative Cloud applications
http://TV.Adobe.com/watch/CS6-creative-cloud-feature-tour-for-video/installing-desktop-app s-of-creative-cloud. -
I want to change my plan of Photoshop at version student creative cloud - can't everyone by live chat and no way to communicate with customer service. Anyone know how to contact adobe?
Hi Beansy21,
Please see the link below to contact customer support:
http://helpx.Adobe.com/contact.html
Kind regards
Sheena
-
I want to cancel my subscription of the year creative cloud! How can I do?
I want to cancel my subscription of the year creative cloud! How can I do?
Cancel your membership Adobe Creative Cloud
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If he continues to not try to use a different browser. -
I bought the student creative cloud version but I can only install trial versions. Why?
I bought the student creative cloud version but I can only install trial versions. Why?
Refer to this:
Mylenium
-
I am a student until February 2016, can I buy student creative cloud only permits for 2 months? I tried to
Hi Elina,
You can buy creative cloud for 2 months (month membership), but its not available under the student teacher reviews.
Please see: -.
Pricing plans and creative Cloud membership | Adobe Creative Cloud
Please go through the Adobe - General conditions of subscription as well.
I hope that answers your query!
-
Could you please tell me how to reset my password for creative cloud
When I enter the creative cloud up-to-date first pro, I asks me to enter my username and password, I, but keep getting rejected. My adobe username and password is ok but not creative cloud. How can I reset my password for creative cloud?
Please refer to: Reset password | Acrobat Connect Pro
Has Adobe ID and login troubleshooting
Concerning
Stéphane
Maybe you are looking for
-
How to track my iTunes purchases?
I tried to buy a pre-order album. I thought that once I had bought the album, I'd be able to listen to this album files, but when I do the attempt I got to listen to a shortcut or a message that, in order to broadcast, I have to pay to enter a kind o
-
Mac disk utility mini reports of failure of the SMART State
I have a Mac mini that I bought 4-5 years ago and have been using it without any problem. However, yesterday when I try to wake my mac mini I get a black screen with only the cursor. I force turn off the system and restarted, and then use disk utilit
-
original title: hyperbowl will not start in XP SP3 / cannot install KB924867 Hello I just reinstalled windows XP and done all the updates. I then reinstalled hyperbowl 3d and it will not open up. Now it used to be that if you ran the update: Update f
-
How to install XP SP3 when installation fails repeatedly?
Have tried to install SP3 and failed repeatedly. The installation is not complete. Does not seem to matter in the way everything went, so I don't care. However, to have just spent 2 days trying to install McAfee Antivirus Pluss 2011, of which 4 chat
-
Get rid of fragmented files ghost
Some time back my computer had some problems and crashed, I was able to reinstall windows and get the computer again. My hard drive is 150g and I only use 30g of it, but when I discovered the drive that it is said more 100g is used. When I go into wi