Need help solving any internet connection. This happened to me several months ago and the supplier
Need help solving any internet connection. This just started today, but it's happened to me several months ago and at that time the provider thought it was software related and suggested that I have to contact HP. I have a HP 2006 m7674n, Windows XP. For several days, I worked with HardBeatZ on a different issue that has been resolved today. However, for several days, I had been working msconfig to track down the cause of the problem; This resulted in several reboots the computer - this would have something to do with it? Also, I just started getting a RUNAS box popping up. HardBeatZ has provided a link to a possible solution to this, but since I can't do internet connection I can't get the fix. Right now I'm on a laptop with Wi - Fi for the same service internet/modem as my PC. I changed nothing onmy PC in the last days of several for the internet connection or services. I always use eithernet connection from the router to the computer. I tried Wi - Fi today with my PC but not connect. I tried to unplug the router and reconnect but it does not solve the problem. I did a Network Diagnostic and printed the report; Here are the warnings and error messages in this report:
1. under the terms of the bridge diagnosis; Warning: "www.microsoft.comcould hostname not be resolved (0x2afc error code). Could be the gateway or DNS problem.
2. under diagnosis of layer IP; Corrupted IP routing table. Default route, road closures, route host itinerary local subnet and local are all valid; Invalid entries in the ARP cache. ACTION: the ARP cache has been emptied. »
3. UNDER HTTP, HTTPS, FTP Diagnostic; all three had this warning: ' 12007 connection error at www.microsoft.com: the server name or address cannot be resolved. " and the error was unable to establish a connection.
Still under network adapter diagnosis; It shows the connection status of network as "connected."
Also, I have an older computer that I connected with eithernet and was able to connect to the internet but has been disconnected because the version of Windows is too old to support the connection. But I could briefly connecting on HP website before you log out. The point being I think it's a computer problem and not an internet router or provider problem.
I read a few entries on this site and it seemed that the recovery of the system was the only solution. I hope that there are other things to try before I resort to that.
I would appreciate any advice on the steps to diagnose the problem and insight as to what may have caused this to happen. Thank you. dt2012
Sorry... still with you... OK, we know that your network card is good and we know that your first post;
1. under the terms of the bridge diagnosis; Warning: 'host www.microsoft.com name could not be resolved (0x2afc error code). Could be the gateway or DNS problem.
2. under diagnosis of layer IP; Corrupted IP routing table. Default route, road closures, route host itinerary local subnet and local are all valid; Invalid entries in the ARP cache. ACTION: the ARP cache has been emptied. »
3. UNDER HTTP, HTTPS, FTP Diagnostic; all three had this warning: "error 12007 connecting to www.microsoft.com: the server name or address cannot be resolved." and the error was unable to establish a connection.
4. still under network adapter diagnosis; It shows the connection status of network as "connected."
For me, it seems that Internet Explorer is corrupted or damaged. Your computer is shipped with Microsoft Windows XP Service Pack 2 Media Center Edition 2005 but since you can have updated to XP SP3 or upgraded to a newer version of Internet Explorer. Please try the options listed in this document to Microsoft titled "how to reinstall or repair Internet Explorer" , since there are several options depending on your system configuration, please post if you need help to solve your problem.
Tags: HP Desktops
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