Need help to install Acrobat XI student and Teacher Edition Windows Vista
Hello
After spending the best part of two evenings trying to install this product, I'm at my wit's end. I purchased as a download from Amazon and the cost is nonrefundable, so if I can't get it running I basically lost £76! I would really appreciate the help.
My OS is Windows Vista. I am trying to install this on my C drive, which has 17.6 GB of space.
Download the product from Amazon is no problem, but when I come to install I get the following message:
"Adobe Application Manager, needed to verify your license is missing or damaged. Please download a copy of Adobe Application Manager of http://www.adobe.com/go/applicationmanager " "
When I downloaded the Manager, I get a message to download Adobe Support Advisor. This gives the following error messages:
The installation program "cpsid_82829s1: a reboot is pending", the bootstrapper error has occurred.
When I click on the link to corrective action this basically tells me to reboot after I found and deleted the InProgressKey. However, the InProgressKey is not found, and no amount of restarting solves the problem.
I tried an uninstall (so I could reinstall to see if that solved the problem), but which gives the message:
"Error 1321. The installer has sufficient privileges to modify the file C:\Program Files\Fichiers Files\Adobe\HelpCfg\en_US\Acrobat_Pro.helpcfg"
When I tried to manually delete this file I "Access denied folder - you need permission to perform this action."
(I am the administrator on that computer).
I downloaded the Adobe clean uninstall tool (I forgot what it's called), uninstall has been successful using this tool, I did another reboot and then downloaded again the product from Amazon - but the same problems occurred as described above.
I'm just going along in circles here and not do anywhere. Any help would be sincerely appreciated.
Thank you very much.
Hi gameboy95,
Acrobat is not supported in Windows Vista. Please find the tech specs: http://www.adobe.com/in/products/acrobatpro/tech-specs.html and upgrade to the correct version of Windows.
Kind regards
Romit Sinha
Tags: Acrobat
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