Need help to Support Adobe re: verification of education
I ordered a 5/2. Asked me to send documents for verification. I sent the college ID through a case that was opened by a representative in a conversation. It's been almost two weeks now and I haven't heard anything yet. I tried to start a new Cat several times and were left waiting for someone to answer each time. No one never came for the cat at the end of an hour, and I can't sit staring at a screen Virgin cat all day in the hope that the customer service could answer in fact.
I am very frustrated and now either want my documents to be checked immediately or my order be cancelled and the money refunded.
My order no: AD003789531EDU
Thank you.
This isn't an attempt to request a decision on your part, but in both cases (Finalize versus cancel order) you must contact Adobe Support by chat or phone. These are mainly the user forums where no other users have any greater capacity than yourself. All employees who visit these forums may offer more than the same level of support, but that would be an exception.
To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
Tags: Adobe
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