Need help! Update fails, new to the Forum!

I'm new to this forum, so I hope that I can move my topic and find my way lol!
I need to make an update to photoshop CC on creative cloud. When I hit the update button... It says update failed and opens a window when I click on "learn more" he says only: he failed and try again... I have retried several times clearly before asking for help. I went to adobe for troubleshooting, but need me just in circles, the only information I get Adobe is to click on the "get help" link in the window that opens when I click on "learn more"... but clicking on 'get help' back me just at the beginning on adobe to solve problems... so I'm going in circles.

How do I install the update? I have pictures that I have to work on and photoshop has completely disappeared from my view app startup (windows 8.1) and my office page!
.

Thanks in advance!
Natasha M

See here:

Error download or update Adobe Creative Cloud applications

Tags: Adobe

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