Need printer replaced!

Help! I got a printer for Christmas which was defective. After reviewing with technical support, it was confirmed that there was a problem with the hardware with him (nine... out of the box once and he immediately sent a message "There is a problem with this printer" which confirms, they sent a bad). I tried to get it exchanged at the store where he sold and that they have more... anywhere! So I called HP and as usual, I had an Indian to take my call. After running with her explaining anything, I got the printer to work... cause it was a hardware problem, she finally sent me to her supervisor (I must add that when I talked to the tech support guy, he told me I could call them back if I wasn't able to Exchange at the store and they would replace it). The supervisor has finally understood the problem and was told that it could replace it... with a renovated! I never even had to use the printer... She was brand new so why the hell r they sent me a refurbished! It has been over a month since I got it (Yes, its taking so long to get this fixed number) and it was defective from the moment where I got it so I have EVER had to use the * bleep * thing. All I want is to be replaced by another new! they replace a defective something you buy... most of the way stores give you a NEW item! Someone at - it a number for here in AMERICA I can talk can help me with this problem? I am frustrated beyond!

Hi Sanderson34,

I can understand that you feel in your situation.

Please refer to the below link for the telephone numbers for HP (US) Support.

http://WWW8.HP.com/us/en/contact-HP/phone-assist.html#section1

Could you please send back to let us know how it goes?

Thank you

Bryan

Tags: HP Printers

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