Need to be reimbursed for $109.95 cancellation fees and monthly fees of $19.99

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  Hi Jordi,.

  Under the terms of subscription below, you have the right to refund.

  Adobe - General conditions of subscription

  Kind regards

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  Without any input from me, Adobe has usefully automatically renewed my annual contract in March. He got around June and I wanted to cancel, so I have... Without reading the small print and was immediately charged £109,56, which I can't really afford. I had assumed that since I signed up for an annual contract about 15 months ago, I'd be in the clear to cancel without penalty, I didn't know that the auto-renew terms were quite unreasonable. My mistake.

  So I went on the livechat and eventually the customer service agent decided not to apply cancellation fees if I subscribed to a cheaper package for the contract of a year [Photoshop and lightroom £8,57 per month].

  Abhishek: Yes, you can place a new order for the plan of creative photography of cloud for $9.99.

  Peter: will that stop cancellation fees?

  Abhishek: Yes, I escalate the case to check and to initiate the refund for cancellation fees...

  Abhishek: I'll help you with a link to place an order.

  Abhishek: Click on this link.

  Abhishek: Please click on the link above to place a new order.

  Abhishek: Let me know once you place an order.

  Peter: Are you on the amount refunded for cancellation fees? I don't want to make a different order then find out I am being debited twice

  Abhishek: Of course, you will be refunded for cancellation fees.

  Abhishek: Let me know once you place a new order that I you escalate the case to our competent team to check and to initiate the refund for cancellation fees.

  Peter: OK, thanks, should be done - placed the order

  Abhishek: Thank you.

  Abhishek: I am climbing the case to our competent team and a member of our team will contact you by email within 2-3 working days about the waiver on cancellation fees.

  It felt a bit like blackmail, but oh well, that's my only option... I was worried not to lease with an unexpected hole size £109,56.

  So I waited for 2-3 days, nothing. Two weeks later and I get?

  We will add days to credit to your plan of creative photography of Cloud (one year) instead of repayment of 12 months on your account.

  How is that acceptable? I want a refund, I was promised a refund. But it turns out that I was just being lied to keep me on the hook for another year?

  After this nightmare is over I'm NEVER reuse adobe products. It is a horribly to treat paying customers.

  Nobody here can help.  If you read the license agreement that you had when you first purchased the software about 15 months ago would have seen that you are bound to the subscription for the duration and a termination will result in a penalty of 50% the cost of the unused subscription.  As far as the offers that may have been struck to draw back you, nobody here can help you with that.

  You should probably try to contact the support again and see if they are willing to work with you to solve it, even if it is likely to not going to your satisfaction because you did cancel prematurely and is not on them to do something beyond the terms of the license agreement.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

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  Hello

  If you sign up for the 10 images/month promo offer, you must cancel within the first month, if you do not want to continue with the subscription.

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  Thank you

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  I ask for the annual subscription, cancellation of a monthly payment of creative photography cloud adobe.

  Cancel your membership Adobe Creative Cloud

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

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  The $199 for 750 images a month plan is an annual plan, paid monthly.

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  Adobe Stock price and membership plan. Adobe Stock

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  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

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  Ellen Lutz

  [email protected]

  Hi ellenl71853837,

  Please follow this link to Contact Customer Care, sign in using your Adobe ID (in which you have the subscription), click on "still need help? Contact us' button & initiated a discussion with our customer service team.

  Kind regards

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  If you don't need it for a month, you can try the free Acrobat DC 30 tickets free trial download Adobe Acrobat | Acrobat Pro DC.

  To cancel or Exchange the product, you must contact our customer support team, contact customer service.

  Kind regards

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