Lied on the reimbursement of costs of cancellation of service to customer

Without any input from me, Adobe has usefully automatically renewed my annual contract in March. He got around June and I wanted to cancel, so I have... Without reading the small print and was immediately charged £109,56, which I can't really afford. I had assumed that since I signed up for an annual contract about 15 months ago, I'd be in the clear to cancel without penalty, I didn't know that the auto-renew terms were quite unreasonable. My mistake.

So I went on the livechat and eventually the customer service agent decided not to apply cancellation fees if I subscribed to a cheaper package for the contract of a year [Photoshop and lightroom £8,57 per month].

Abhishek: Yes, you can place a new order for the plan of creative photography of cloud for $9.99.

Peter: will that stop cancellation fees?

Abhishek: Yes, I escalate the case to check and to initiate the refund for cancellation fees...

Abhishek: I'll help you with a link to place an order.

Abhishek: Click on this link.

Abhishek: Please click on the link above to place a new order.

Abhishek: Let me know once you place an order.

Peter: Are you on the amount refunded for cancellation fees? I don't want to make a different order then find out I am being debited twice

Abhishek: Of course, you will be refunded for cancellation fees.

Abhishek: Let me know once you place a new order that I you escalate the case to our competent team to check and to initiate the refund for cancellation fees.

Peter: OK, thanks, should be done - placed the order

Abhishek: Thank you.

Abhishek: I am climbing the case to our competent team and a member of our team will contact you by email within 2-3 working days about the waiver on cancellation fees.

It felt a bit like blackmail, but oh well, that's my only option... I was worried not to lease with an unexpected hole size £109,56.

So I waited for 2-3 days, nothing. Two weeks later and I get?

We will add days to credit to your plan of creative photography of Cloud (one year) instead of repayment of 12 months on your account.

How is that acceptable? I want a refund, I was promised a refund. But it turns out that I was just being lied to keep me on the hook for another year?

After this nightmare is over I'm NEVER reuse adobe products. It is a horribly to treat paying customers.

Nobody here can help.  If you read the license agreement that you had when you first purchased the software about 15 months ago would have seen that you are bound to the subscription for the duration and a termination will result in a penalty of 50% the cost of the unused subscription.  As far as the offers that may have been struck to draw back you, nobody here can help you with that.

You should probably try to contact the support again and see if they are willing to work with you to solve it, even if it is likely to not going to your satisfaction because you did cancel prematurely and is not on them to do something beyond the terms of the license agreement.

To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

Creative cloud support (all creative cloud customer service problems)

http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

Tags: Adobe

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