Need to talk to the German customer
I recently got a Toshiba Satellite U920T-101 by a colleague who was leaving my company.
He had an intermittent problem with the screen, which has now become a permanent error. I received the laptop with what I think is the serial number. There is no label on the laptop with the serial number.
The screen is not working so I can't read the serial number of the bios.
Also the HDMI output not working so I can't use an external monitor.
I was hoping that I could send a Toshiba with what I thought, it was good serial number and ask some advice, but this is proving to be quite difficult. There is even a wizard to send an e-mail, which rejects the serial number I have.
I want to send because I live in Germany and need to talk to German customers and my German is not good enough to talk to people on the phone.
Hello
In the event of hardware problems, your first point of contact should be the Toshiba authorized service provider which is available (in your case) in Germany
Here you will find a database with all FSA available worldwide:
http://www.Toshiba.EU/innovation/generic/ASP_SUPPORT/
See also the toshiba.de page... you can find the contact form request technical (for laptops, tablets und CAMILEO cameras)
http://www.Toshiba.de/innovation/generic/contact_page/
I hope this helps.
Tags: Toshiba
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