Netflix and some games go gray and black when I put the mouse on them.

When I put the mouse on some games and all the netflix movies, they're going grey and black & wont allow to interact with anything in this area, what should I do?

Hi Michael,
 
The issue you described could occur due to corrupted display driver. I will help you solve this problem.
 
Please provide us with the following information so that we can better help you:
1. What is the brand and model of the computer?
2. don't you make changes to the computer before the show?
 
Perform the troubleshooting steps below and check if helps solve this problem.
 
Method 1
Install all the Windows Update including the optional updates on hold and check the issue.
Updates: frequently asked questions
 

M odes 2

Check if you find an error in the Device Manager, if you find an error, update the driver for this device.
1. press Windows + X , and then click Device Manager to open it and check if you find an error.
2. If you see an error, then make a right click on the driver and then update.

Method 3

If the problem still persists, then download the website of your computer manufacturer display driver and then install it.

You can also read the article below to learn more about the troubleshooting steps on this issue.

8.1 Windows, Windows 8 or Windows 7 hangs or freezes

https://support.Microsoft.com/kb/2681286

Note: If you run Microsoft Safety Scanner then the data files that are infected by the virus should be cleaned exclusively by removing the file completely, which means that there is a risk of data loss.

Hope this information helps. If not, please write to us with the required information, so that we can offer you additional troubleshooting steps.

Tags: Windows

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                   <ns2:Field name="xWCPageId"/>
                   <ns2:Field name="xLibraryGUID:isSetDefault">1</ns2:Field>
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                   <ns2:Field name="xPartitionId"/>
                   <ns2:Field name="xComments:isSetDefault">1</ns2:Field>
                   <ns2:Field name="dInDate">10/7/14 8:58 AM</ns2:Field>
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                   <ns2:Field name="dUser">C03999</ns2:Field>
                   <ns2:Field name="isDocProfileUsed">true</ns2:Field>
                   <ns2:Field name="scriptableActionParams"/>
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                   <ns2:Field name="xExternalDataSet:isSetDefault">1</ns2:Field>
                   <ns2:Field name="dDocLastModifier">C03999</ns2:Field>
                   <ns2:Field name="DocExists"/>
                   <ns2:Field name="dConversion">PassThru</ns2:Field>
                   <ns2:Field name="StatusCode">0</ns2:Field>
                   <ns2:Field name="xStorageRule:isSetDefault">1</ns2:Field>
                   <ns2:Field name="dStatus">DONE</ns2:Field>
                   <ns2:Field name="dOriginalName">whereami.txt</ns2:Field>
                   <ns2:Field name="dRevClassID">1208</ns2:Field>
                   <ns2:Field name="idcToken"/>
                   <ns2:Field name="dRevLabel">1</ns2:Field>
                   <ns2:Field name="dDocName">WCC_CLUSTER-001208</ns2:Field>
                   <ns2:Field name="xWCWorkflowApproverUserList:isSetDefault">1</ns2:Field>
                   <ns2:Field name="xStorageRule">webasset</ns2:Field>
                   <ns2:Field name="localizedForResponse">1</ns2:Field>
                   <ns2:Field name="dPublishType"/>
                   <ns2:Field name="fFolderGUID">CBF8EF9C59F8A6C84EB31C68F0903399</ns2:Field>
                   <ns2:Field name="dFormat">text/plain</ns2:Field>
                   <ns2:Field name="scriptableActionType">3</ns2:Field>
                   <ns2:Field name="dDocTitle">tuesday2document.txt</ns2:Field>
                   <ns2:Field name="dpAction">CheckinNew</ns2:Field>
                   <ns2:Field name="primaryFile:path">/opt/oracle/work/wcc_cluster/ucm/cs/vault/~temp/1963032402.txt</ns2:Field>
                   <ns2:Field name="refreshMonikers"/>
                   <ns2:Field name="xWCWorkflowAssignment"/>
                   <ns2:Field name="isEditMode">1</ns2:Field>
                   <ns2:Field name="refreshSubMonikers"/>
                   <ns2:Field name="xFHADocumentType">Appraisal</ns2:Field>
                   <ns2:Field name="changedMonikers"/>
                   <ns2:Field name="dRevRank">0</ns2:Field>
                   <ns2:Field name="StorageRule">webasset</ns2:Field>
                   <ns2:Field name="xWCWorkflowApproverUserList"/>
                   <ns2:Field name="xComments"/>
                   <ns2:Field name="dAction">Checkin</ns2:Field>
                   <ns2:Field name="isDocProfileDone">1</ns2:Field>
                   <ns2:Field name="xWebFlag:isSetDefault">1</ns2:Field>
                   <ns2:Field name="dRawDocID">1215</ns2:Field>
                   <ns2:Field name="xLibraryGUID"/>
                   <ns2:Field name="StatusMessageKey">!csServiceStatusMessage_checkin,WCC_CLUSTER-001208</ns2:Field>
                   <ns2:Field name="xIdcProfile:isSetDefault">1</ns2:Field>
                   <ns2:Field name="dWorkflowState"/>
                   <ns2:Field name="dProcessingState">Y</ns2:Field>
                   <ns2:Field name="dDocCreatedDate">{ts '2014-10-07 08:58:07.482'}</ns2:Field>
                   <ns2:Field name="dDocAuthor">C03999</ns2:Field>
                   <ns2:Field name="dOutDate"/>
                   <ns2:Field name="dIsWebFormat">0</ns2:Field>
                   <ns2:Field name="scriptableActionFlags">12</ns2:Field>
                   <ns2:Field name="isCheckin">1</ns2:Field>
                   <ns2:Field name="RenditionId">webViewableFile</ns2:Field>
                   <ns2:Field name="dExtension">txt</ns2:Field>
                   <ns2:Field name="VaultfilePath">/opt/oracle/work/wcc_cluster/ucm/cs/vault/~temp/1963032402.txt</ns2:Field>
                   <ns2:Field name="prevReleaseState"/>
                   <ns2:Field name="isStatusChanged">1</ns2:Field>
                   <ns2:Field name="dReleaseState">N</ns2:Field>
                   <ns2:Field name="dWebOriginalName">WCC_CLUSTER-001208~1.txt</ns2:Field>
                   <ns2:Field name="xWCWorkflowAssignment:isSetDefault">1</ns2:Field>
                   <ns2:Field name="dDocLastModifiedDate">{ts '2014-10-07 08:58:07.482'}</ns2:Field>
                   <ns2:Field name="dFileSize">19</ns2:Field>
                   <ns2:Field name="xIdcProfile"/>
                </ns2:Document>
             </ns2:Service>
          </ns2:GenericResponse>
       </env:Body>
    </env:Envelope>
    

    CBF8EF9C59F8A6C84EB31C68F0903399

    Replace fFolderGUID by fParentGUID

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