Network adapter / IP address missing

My computer has been infected my virus trojan spyware 2009 I got the malware to download and he pulled out the virus that I can tell.  But now I have another question.  My IP address has disappeared from my system.  The technology of verizon said its something to do with my network adapter.  We tried to turn it off and turn it back on it, but I received an error message that says "Windows has no load the installer for the net."  Conact your supplier of materials for nondurable. "They said that I might need a new network card because the virus can be ruined.  Any suggestions? She also says that I'm still able to uninstall the adapter but I had to get a HP technician for help. Any suggestions because I can't afford their price.

A model number would be really useful.

Download .NET Framework 1.1 on your USB key and install it on the computer.

http://www.Microsoft.com/downloads/details.aspx?FamilyId=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en

Tags: HP Desktops

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