Network of Smartphones blackBerry or software problem...?
Have had my Storm 2 for 4 months now without any problem, but after that I came back from vacation the other day (the phone remained throughout my trip turned off) I had a problem with voice calls.
Location:
Sometimes, during a telephone conversation, the two parties may try to talk at the same time, i.e. you talk and someone tries to interrupt or vice versa...
Question:
Since I just got back from vacation for a reason any now my phone makes a weird sound when this event occurs, like a network or signal problem (audio gets garbled). Has never done this before (I would have noticed it, I get about this stuff) so I went to the Verizon Corp store. They did their magic * 29, 28 or whether it's and said that will fix it. Well there not... If they swapped the phone that was working fine until I did the software upgrade a few days later. Now, I have the same problem again! I use this for my company and it's driving me crazy!
I am alone on this issue, or so everyone knows the same thing? Just curious, before returning to the store and complain.
Thank you for any input!
Do not know if someone posted this in another thread, but given that it pertained to my original question, I wanted to keep him here.
I realized with my newly improved DM 6.0.0.40, it gives you the opportunity to return to your OS devices.
IN the new DM software, you click Device > update my device > see other Versions > select the operating system you want to install. (Mine has shown the last three) I selectionne.607 and follow the steps. Fact!
Now I'm back a.607 and no voice problems.
Tags: BlackBerry Smartphones
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BlackBerry Smartphones Blackberry Desktop Software installation problem
I had a problem with Roxio Media Manager constantly want to reinstall. So I corrected this problem and and uninstalled the Blackberry software. Then I tried to re - install Blackberry Desktop software so that I can sync my contacts on my computer at home. I tried this from a downloaded version 4.6 and with the version on my Blackberry CD. Same problem with both.
The installation starts and claims of language, then installation starts for a few seconds. Then I get this message:
Error opening installation log file. Verify that the specified log file location exists and is writable.
I can't get past this message. He didn't tell where is the location of the log file. Other installations of software, it's only the Blackberry software that will not be installed. I tried to rename CProgram Files\Common InstallShield and make it read/write, but this install always fails with the same message.
Any ideas to try? Nowhere else can I ask for help?
Andy
Thanks, that worked.
I unzipped the file, then I opened a cmd window and manually run msiexec with your Blackberry msi file. I have added a flag/l to set the log file to a local file FichierJournal.txt and everything went well.
Maybe you specify a problematic log file name, at least for my computer?
Anyway, this new version of the Blackberry software works very well to keep my home contacts updated with my work contacts. I'm glad that I was able to install without the Roxio media manager. This program made me mad.
Andy
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Smartphones blackBerry device software upgrade problem
Hi all
I have a Blackberry 8310. He was originally AT & T service, but he now has the T-Mobile. It is unlocked and currently leads the software 4.2.2.170.
I'm moving to 4.5. I downloaded the software from T-mobile, here for the 8320. They have no 8310 software, and told me that it shouldn't make a difference:
http://www.t-mobile.com/bbupgrade/
I followed the instructions here:
http://www.BlackBerryFAQ.com/index.php/How_do_I_upgrade_the_OS_on_my_BlackBerry%3F
(I tried method 1 and method 2)
However, it will not install little matter what I do. I even tried using CrackMem.
Get to step 6 of method 2 for example, I'm never invited to install the upgrade. When I look into the application loader on BB Desktop under applications to update or install new applications, the software update is never there.
No idea why the upgrade won't install? Is it because the phone's ex - AT & T?
One last thing - it was originally hooked up to BES and so had a top COMPUTER policy. I wiped by using method 2 here:
http://www.BlackBerryFAQ.com/index.php/Remove_IT_Policy
Any help would be appreciated.
Hi and welcome to the forums!
One that you said that the software and the model doesn't matter, said you bad.
Well, software loading 8320 in to a 8310 photo an accident of room StarTrek carrier... same results.
Go to the AT & T software download site and get the right device OS for the 8310.
When you go to install it, you need to remove the provider. XML file. This step is listed in your procedure
I have the number of site and the version to download for you at the bottom of the post.
When you start the download of software peripheral BONES of AT & T, save the file to disk, do not run.
When the download is complete, then go to the directory on the PC you have loaded to and run the
self-extracting file. The software will be installed in the directories in the files of the Office Manager
If the application loader will find it.
Follow each step exactly as written now from the first step of the procedure of FAQ.
Thank you
Bifocals
https://www.BlackBerry.com/downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4
BlackBerry Handheld Software v4.5.0.152 (Multilingual)
Package Version: 4.5.0.152
Composed of:- Applications: 4.5.0.110
- Software platform: 2.7.0.90
- File name: 8310M_PBr4.5.0_rel152_PL2.7.0.90_A4.5.0.110_AT & T .exe
- File size: 89,91 MB
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BlackBerry Smartphones Blackberry 9900 Notification problem
Excuse me, I have a blackberry with OS 7.1 9900
and I have a problem of notification, which occur when there is a bbm / fb / nothing else.
When I click on this notification in the bar notifcation, it act normally and then open the message / fb / bbm / whatever it is,.
and when I've done and press the back button to go to the home screen, the notification is still there. always in the toolbar State, but the icon in the notification already bar disappears, until I have shut the drawer and open it again to she disappear. How to fix this bug? usually, I restart my phone and it works. but another 10 minutes, the problem comes again.
This bug is reallly annoying me. Please give me a solution. Thank you
I attach a picture so that it appears clearly.
-C' came then BBM, * Picture1 *.
- and I click on the notification * Picture2 *.
-Once finished with bbm - ing, I press return to go to the home screen, but it was still there! (but the icon already gone) * photo3 *.
-before I close once again, the notification * Picture4 *.
-I open it again and it's already gone * photo 5 *.
Hello
FYI - Your indignation is misplaced. This site has nothing to do with any formal support. On the contrary, this site is a community of users to volunteers who do their best, while also living their own lives occupied, to troubleshoot other kind souls to the best of their ability. There is no requirement for all voluntary meet any position whether... everything is voluntary, which is given to you by the goodness of their hearts. All they ever receive in return is gratitude... so unworthy of these volunteers can be a bit off-putting, I think.
In any case you say you reboot and for a while, things are OK, but then the problem shows once again. Which could be a few different things... a bad OS... a bad app behave... maybe same material (although I doubt that your description so far).
Have you checked for an OS updated for your BB? Since you said only 7.1 (OS levels have 4 bytes, not 2) and later does not reveal your carrier, there is no way to help you... but you can help you in this regard:
- KB23393 How to check the model number and the version of the BlackBerry device software on a BlackBerry smartphone
- http://us.BlackBerry.com/support/apps-and-software/desktop-and-device-download-sites.html
Good luck!
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Smartphones blackBerry device software upgrade, does not (Bold 9930)
Bold 9930, Verizon,.
Everything was going well 5 hours ago. Backup and synchronization with Desktop Manager and everything was good. I clicked on the 'Device upgrade' link. He me everything first download and install the new Desktop Manager software. This seemed to work properly. Then it downloaded the new software device and conclusive to upgrade of the unit.
7.1 bundle, 2705 (v7.1.0.991 platform 5.1.0.678)
The Setup program indicates that the new software has been installed, and then it seems to want to reboot the device. The device never returns, ends with an App error 606.
I loaded the cool device software, without change. Removed Software Desktop, loaded fresh, then loaded a fresh device software, without change.
I tried to load my old device software but the Desktop Manager will not allow him.
I reloaded software device 3 times, always the same behavior, always the same error at the end.
I'm out of ideas.
Any help?
Hello and welcome to the community!
brunostyle wrote:
I tried to load my old device software but the Desktop Manager will not allow him.
This bit is quite unusual... done correctly, you can force any OS on your BB package as long as it's your exact model number. So I'm not sure if you're really using all the good stuff... so, even if a lot of this will be redundant, please examine carefully for subtle tricks do you need to... done correctly, this can heal the situation. But any errors on the way (not ignored, stage not completed correctly, etc.) invalidates the whole process and translates the automatic process of support and limited to only the OS packages currently supported by your specific carrier.
The easiest way is, on a PC (you can not do on MAC):
(1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.
2) uninstall all the BB OS packages from your PC,
(3) make sure you have the BB Desktop Software already installed
(4) download and install on your computer, the BB OS package you want:
- http://us.BlackBerry.com/support/downloads/download_sites.jsp
- If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.
5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:
- C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
- C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.
6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:
- http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
- Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.
If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.
You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.
You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:
- Load your OS "bare bones"... If everything is optional, do not install it.
- If the behavior is immediately, then try another OS with step 1
- If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
- Add one more thing - no matter how tempting, one.
- If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
- Repeat steps 4 and 5 until all things are responsible or the behavior presents
When the behavior shows up, you know the culprit... the last thing you have loaded.
If the behavior doesn't re-present, then you know that step 1 or 2 cured it.
If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.
You may also use these tips:
- KB10144 How to force detect the BlackBerry smartphone using the Application Loader
- KB27956 How to recover a BlackBerry smartphone from any State
- http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry
If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:
- KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software
Good luck and let us know!
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BlackBerry Smartphones Blackberry ID zero problem
I created an id blackberry initially and connected to the start. Next day I could not connect using my password. I tried several times and it didn't work. That's why I checked my email for any link reset password, and unfortunately, I clicked on another link that says that "If you're not created this id click this link to remove" (something like that). I confirmed and deleted this ID and created a new. However while trying to connect with the new id I am not able to connect because it is said that a different id is attached to the phone and calls the previous id for the realted password. Then I tried to reset the gap even ' OPTIONS---> DEVICE--> BACKBERRY ID, but I couldn't because before clicking or change any String he takes me directly into the previous log in page. ". Finally, I tried to erase the data by using the option 'security' option does not work also. Please let me know how I can fix this problem. Thanks in advance.
Thank you
Jay
Hello
Welcome to the community
As I understand it, all you need to do is use the new Blackberry ID, but the phone it does not accept because of the former an integrated into the phone. If it also only allows you to clear the phone, please reload the device software by following the steps in this link.
How to reload software BlackBerry smart phone and applications using BlackBerry Desktop Software
Good luck and please let us know if that fixes the problem.
Ron
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BlackBerry Smartphones Blackberry Bold 9650 problems! Help, please
I down grade my phone, but a part of the rim is missing and now I can't put to level or reloading without os
Hello
Lack of BlackBerry App World icon can be solved, but for your problem with the error message you need to reload the OS, I think that your last Downgrad has not been successful.
So, please refer to this Knowledge Base and charge your device OS:
KB11320 : How to perform a reload own BlackBerry Device using BlackBerry desktop software for windows software
But first do your backup, let us know if you feel the same problem even after reloading.
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Hello. I had my blackberry for a little over a year. It's a Bold 9650. After I have updated to OS 6, everything was going fine except for the fact that I have lost password Mole and Brick Breaker. Small problems, I know. But when the day consists of a lot of waiting around, believe me, these two helps. in any case, I looked on various forum how to recover them and more expected to open the Fund Manager and go to the list of applications and simply check out these two games and to update. I did that, but when I went to update, I had to wait a while because he loaded [yes I use a mac], and then this message pop up would be "BlackBerry Desktop Software doesn't have to validate your device BlackBerry - abandonment update install due to failure of the validation.» Some packages contained unsatisfactory dependencies. "So now I can't update my phone at all with anything. What can I do to solve this problem without doing a full cleaning [which I don't know how do either, I see a lot of people talking about it]? I just want to be able to update my phone.
Hey acabungc,
Welcome to the community of BlackBerry Support Forums.
This error is caused by a third-party application on the BlackBerry. This application will need to be removed and then you can re-installed games.
To find out which application is causing the problem go to/Library/Application Support / BlackBerryDesktop / Logs and open the daily log on the Mac.
And you will find a line in the newspaper that said: abandonment of the install because of unmet dependencies for packages: ((Application name))
That lists the name of the application. Then you can remove this application from BlackBerry. Let me know if you have any other questions.
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I can't update my Blackberry 9900 calendar when using BB desktop software.
A sync error"the following recurring event could not be synchronized 09/27/2012 [Event]. Remove the event and the synchronization again.
However, when I look in my Outlook calendar and on my Blackberry itself, I don't have a calendar for that date listed event.
How can I fix this problem and start having my phone synch again.
Thanks for any help!
Hello ckiefe,
Welcome to the BlackBerry support community.
Thank you for your question about the timing issue you are having with your calendar using the BlackBerry Desktop Software:
The following article will provide you with more information on this subject: http://bbry.lv/YQ1quM
Let us know if that helps.
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Updated December 14, 2012 Smartphones blackBerry desktop software
Just downloaded and installed the desktop software was last updated and now 'requests' listing does not show or list of the 9900's 'Core Applications' contained in my previous version of the Desktop software?
I just finished a bad BBM 7 update, which addresses going back to BBM 6 and now this last gift from RIM has me scrambling to return to an earlier version of the Desktop software?
What happens with RIM?
Hello
There are some possibilities... but why not try it to see if it clears things upwards:
1) uninstall all the BB OS packages from your PC,
(2) make sure you have the BB Desktop Software already installed
(3) download and install on your computer, the BB OS package that is currently running on your BB:
- http://us.BlackBerry.com/support/downloads/download_sites.jsp
- KB23393 How to check the model number and the version of the BlackBerry device software on a BlackBerry smartphone
(4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:
- C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
- C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML
(5) now run the Desktop software and connect your BB... the Basic apps should now be displayed.
Note that you can also use this update of your BB to any specific OS package you want. When replace you in step 3 above, the BB OS package you want to install on your BB, then when you get to the end, the software should offer the operating system package you have installed on your PC. If, during the process, your BB votre BB a '507' error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.
Good luck and let us know!
-
I have Windows 7 Professional. My Outlook profile is stored on an Exchange Server and my Blackberry had previously beeng synchronization with Outlook in this configuration for nearly a year without problem.
Recently, the software freezes the message 'Engine Action loading configuration' and is unrecoverable. I tried the following things to remedy the situation:
(1) adjust the settings Organizer not to synchronize anything except the date & time. Still happens
(2) remove all data from the device using Desktop software and try to resynchronize. Same problem
(3) uninstall and reinstall Blackberry Desktop Software and try to sync with all of the original data and the empty deleted data Blackberry. The same problem.
(4) tried to wipe off the full blackberry using Cmdr of JL, reinstalling the operating system. In this scenario, I can synchronize addresses, but once I sync calendar problems from ever happening and I can't ever sync it again (including later by deselecting the option of calendar.
At that time I spent hours scouring Google for help and try the above items. This was a disaster for me because I rely on synchronization had given for work and have already from lack of things.
I do not think there is something wrong with the Blackberry, because it works very well and works perfectly well after re - charging a fee, OS, etc.
I tried to play with the balls of support, but because the software freezes before can synchronize calendar, there is nothing in the log that indicates if there is a file corrupted in the event calendar. Nothing won't change significantly in my calendar between synchronization worked and the day that he didn't.
I tried searching the Blackberry forums and have found some info, but nothing useful. RIM does not provide phone numbers and support AT & T has continually demonstrated himself as worthless during my time with them.
Are there resources left at all that I could try to move beyond this issue, don't waste any more time and be able to solve the problem?
Thanks for reading and for any input that you are willing to offer.
Although no one helped me with this I could help I put the steps that I followed down here so that if someone comes on this page of our friend Google, they will be able to try the same thing:
I ran 'Fix' on the memory card in the Blackberry
Ran CCleaner on my PC to clean the registry
Reset synchronization in the Desktop Manager settingsFinally finally I'm the synchronization again.
-
BlackBerry Smartphones Blackberry Desktop Software said 'connection '.
I'm trying to back up my blackberry and it keeps saying for the last 30 minutes connecting to the right of the bottom of the screen. It shows my camera but I can't click on the tab now backup and when I go to configure settings it tells me to connect a device.
Can someone tell me what is happening?
I currently have a "App Error 200" on my screen, and I'm trying to get rid of... is that may impact my connection? and I can do/use to get rid of him, if I can't access my blackberry desktop software?
I have the blackberry bold 9900
You will not be able to backup of the device with the app error 200 appearing.
You should start your BlackBerry in Mode safe and remove all third-party apps or themes that you could add, starting with the most recent added, first of all.
Article ID: KB17877 How to start a BlackBerry smartphone in safe mode
Then, on the BlackBerry, click Options > device > application management and remove these apps, you think that could be the culprit.
Restart the BlackBerry again and see if the error app has disappeared.
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BlackBerry Smartphones BlackBerry desktop software does not communicate with my camera
My BlackBerry Desktop Software interrupts suddenly to communicate
with my BlackBerry 9800 device. I start to receive a massage:"BlackBerry Desktop Software can communicate with the.
connected device.The BB9800 is not restart, a fully charged battery and I
the latest version of the Desktop software, but "retry" option does not help.
I reinstalled the desktop software, but it does not help as well.I can see the unit records both media-card and can operate with
them, but can not use other options of the
BlackBerry Desktop Software. Please, help me.USandler
Solved. Updated balackBerry device software solves the problem.
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Charging Curve 8900 Smartphones blackBerry device software
Hi I have a problem with my Blackberry device software, how to remove and re intsal software on my Curve 8900?
Manual device OS upgrade instructions:
1. start by searching for your operator and the system operating file that you want to use.
http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp
2. make a backup of your device first, using Desktop Manager > backup. Close at the end Office Manager and disconnect it from BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/
3. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
4. go into c:\program files Research in motion\apploader and delete the file named "vendor.xml."
5. This step is not necessary unless there is a problem on the next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a full backup), then after you get the 507 error (no OS installed) then proceed to step 6
6 remove the internet connection for PC and reboot the PC.
7. plug the BlackBerry and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file was in.
8. If you did step 5, restoration of the back upward. Follow this KB if necessary http://www.blackberry.com/btsc/KB10339
Take advantage of the new operating system.
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BlackBerry Smartphones Blackberry Desktop Software 6.0.1 does not not on Win7
Hello
I installed the latest version of Blackberry Desktop Software (version 6.0.1) on my laptop that runs Windows 7 (with all latest updates). When I opened the "Desktop Manager", the Desktop Manager it just hangs, does not receive in front of a white screen it shows in the application. I have uninstalled and reinstalled a few times and always does the same thing.
I cleaned the registry (HKEY_CURRENT_USER\Software\Research to Motion\) after having uninstalled and used CCleaner to clean my system, and the problem still remains.
Anyone know what could be causing this?
Thank you
Hi bifocals
I reinstalled the operating system and then installed the software blackberry desktop again and its working properly now.
I also experienced problems with the operating system before reinstalling where I couldn't install win 7 sp1, while he was certainly associated os.
Thanks for the help.
Duane
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