BlackBerry Smartphones Blackberry Desktop Software said 'connection '.

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• BlackBerry Smartphones BB Desktop Software said address book not installed

  Hi all

  I'm new to BB family.

  Myself, Sudhir.

  I am facing some weird or maybe stupid problem that I don't know how to fix...

  Basically, phone contacts frequently gets lost, I guessed it was due to synchronization with e-mail account address book wireless. However in address book put in don't allow me to change to no..

  And major problem, BB Desktop Software said address book not installed.

  I did a lot of permutations and combinations as install and uninstall desktop software but no positive results.

  Ask you kindly advice me...

  Kind regards

  Sudhir

  Hello sudhir4u077 and welcome to the community of BlackBerry Support Forums.

  Looks like your address book database is corrupt.

  Back up your data from BlackBerry and do a cleanup of security as indicated in KB14058. When the deletion is complete, check to see the address book appears as installed.

  Let me know how make you out.

• BlackBerry Torch 9800 smartphone failing to connect to the Blackberry Desktop software

  Recently I seem to get a continuous "Connection" message to BBDTS. Have you tried the following:

  -the latest version of the BBDTS software.

  -restarted the pc (Win7x64)

  -restart the blackberry

  -tried a different usb port

  Nothing has worked. It seems that the blackberry connects to the pc OK

  Any ideas on how to get a connection established

  Thank you

  Hello!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• The Smartphones from blackBerry Desktop software will not connect to 9700 Win 7

  Recently, I lost my 9800 "BOLD" and had to go back to my old 9700.  When you try to resynchronize the 9700 for the desktop software, it started the process but then stopped.  Now the software connects to the device even if the device shows connected to the desktop computer.  In addition to the software crashes and cannot be closed.  I tried to uninstall and reinstall the desktop software but no improvement.

  Any ideas.

  Thank you

  Peter

  Interesting... the only time wherever I got a message like that is when I am attached to my PC and using the AppWorld on the web from my PC browser... a plugin is installed on the PC so that it works. I never recall a message as you describe directly from the desktop software.

  There is no need to use the older Desktop software... in fact, under Win7, it is even probably not supported. So, now I suggest the following steps (reboots insert a lot of restarting your PC... not only restarts, but at full power down). In addition, it is recommended that you are connected to the PC on an account with full administrator rights. In addition, under Vista/Win7, use the option "Run As Administrator" for everything.

  In addition, it was also reported that when your user profile on windows (type "echo %UserProfile%" in command prompt) contains spaces, then the installer will not work. To resolve this issue, log off from your Windows account and sign in using the local administrator account (or any other name of account without spaces) and install office (for all users).

  (1) delete your package to update device OS of your PC (Add/Remove Programs)

  (2) properly uninstall the RIM desktop software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
  • Some noted that there are several registry keys to remove talk in this KB... don't forget to get your all associated with RIM registry database
  • Others have reported the use of a registry cleaning tool to be also useful
  • Still others have reported the use of your original PIM (Outlook, NOTES, etc.) Installation CD, run the "repair" to be helpful in some situations process

  (3) obtain a new download of the RIM Desktop software:

  • http://us.BlackBerry.com/apps-software/desktop/

  (4) to download a new copy of your package to your carrier OS device (on your PC):

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (5) install the software on your PC Desktop

  Installation of 6) (also on your PC), device OS package

  (7) start the configuration Organizer:

  • KB17022 How to configure applications to Organizer for synchronization using BlackBerry Desktop Manager
  • KB23681 How to configure settings to synchronize Organizer data using BlackBerry Desktop Software 6.0

  If all goes well, who's going to make things again.

  Good luck and let us know!

• Smartphones blackBerry desktop software does not 'connection '.

  Hi all

  I just got a storm and the first 2 days the software worked very well, even if a bit slow. 2 days ago, he has ceased to work where once you link the blackberry desktop software turns white'ish (you can still see the icons for the media, etc.), it stays like that and don't let you do anything. The blackberry has the computer / blackberry on the screen and the computer says his Secretary, but the desktop computer will not let you.

  I'm on Vista 32 with SP1

  Desktop software version 4.7

  tried uninstalling and reinstalling with no effect. All the other things?

  Thank you

  DM

  Resolved:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB02141&sliceId=SAL_Pub...

• BlackBerry Smartphones BB Desktop software will see Torch 9800

  I installed BlackBerry Desktop Software 7.1 (twice from different sources) on my Windows 10 PC.

  1. after starting, I always get the request to connect the BlackBerry smartphone. I did with a USB cable, the application does not disappear.

  The Blackberry is recognized, Windows Explorer opens and displays the files on drive F:\

  2 blackBerry Desktop Software is worrisome to running applications. 2013 Outlook gets an error after certain actions (I close it), same Excel application is destroyed.

  3. I use the Windows Firewall and Avast Antivir. If I turn it off, there is no difference.

  4. There are the 'BlackBerry Device Manager' three times running background processes.

  Are the only things I want to do: get my list of Outlook contacts, possibly calendar or software updates.

  Y at - it an alternate option to load the list of contacts to my BlackBerry Torch?

  Thank you for your help

  MOD EDIT: Subject changed to reflect a new topic

  An Assistant came and did all right!

  Everything works very well, I don't know why and I don't really have the time to research.

  If it was a human sorcerer thank him/herself.

  Norbert

• Updated December 14, 2012 Smartphones blackBerry desktop software

  Just downloaded and installed the desktop software was last updated and now 'requests' listing does not show or list of the 9900's 'Core Applications' contained in my previous version of the Desktop software?

  I just finished a bad BBM 7 update, which addresses going back to BBM 6 and now this last gift from RIM has me scrambling to return to an earlier version of the Desktop software?

  What happens with RIM?

  Hello

  There are some possibilities... but why not try it to see if it clears things upwards:

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install on your computer, the BB OS package that is currently running on your BB:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • KB23393 How to check the model number and the version of the BlackBerry device software on a BlackBerry smartphone

  (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  (5) now run the Desktop software and connect your BB... the Basic apps should now be displayed.

  Note that you can also use this update of your BB to any specific OS package you want. When replace you in step 3 above, the BB OS package you want to install on your BB, then when you get to the end, the software should offer the operating system package you have installed on your PC. If, during the process, your BB votre BB a '507' error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.

  Good luck and let us know!

• BlackBerry Smartphones will be Blackberry Desktop software work on a Mac under El Capitan?

  Hello, I am completely new to BBs and have just received a Bold 9790 I'm happening to synchronize with my Contacts, etc., but it doesn't seem to work with the software.

  If I select USB key when you are prompted, he IS recognized as a USB key, so there seems to be no problem with the connection.

  The software does not launch automatically, even if that is selected in the preferences, and if I manually run the Blackberry Desktop software it won't do anything because he doesn't seem to know that there is a BB connected.

  If the software does not work I will have to try to synchronize another way I guess? This is the contacts I wanted especially well.

  Hope that there is someone out there that can help you...

  R

  Thank you. Although I understand the requirement for end of LIFE, it can leave me and the other a backup dilemma. Fortunately, I have an iMAc under Snow Leopard where I can still use the BB Desktop Manager - but what of everyone? At least BB may provide another way to backup critical information such as Contacts. It almost seems a sneaky way to tell us to get rid of our older BB phones, but still very useful.

• Error of Smartphones from blackBerry Desktop Software download

  Please I want to downgrde my bold 9900 Os 7.1 to 7.0 and my office keeps software seeks to update and each tooth that I try to install the update it almost in compleste downloads and then displays the error message "an error occurred when downloading the BlackBerry® Desktop software. Please try again. ». Virtually all have been used my 2gig data, what should I do?

  I recommend the device OS wiping and reloading from scratch

  Download JL_Cmder (linked below). Unzip and install on your PC.
  http://www.BlackBerryForums.com/attachments/rim-software/19475d1318636583-JL_Cmder-JL_Cmder-v1.9.4.z...

  Make sure that the Desktop software is closed.

  Connect the device (opens Desktop Software again, shut it down.)

  Run JL_Cmder and select the option to wipe the device.

  The screen turns red and ask you to type blackberry to confirm.

  When he made the device should restart and result in an error 507. This error simply means that the device has no OS installed.

  Reinstall the operating system:

  1. start by searching for your operator and the system operating file that you want to use (you don't have to use your own carrier - carrier works.)

  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  2 download the operating system of the file from step 1 to the PC then install on the PC by running (double click) the downloaded file.

  3. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml." Also, check the following locations for the vendor.xml file and delete all instances of the file:

  On Windows Vista/7, go to C:\Users\YOUR_USER\AppData\Roaming\Research in XML Motion\BlackBerry\Loader (where 'YOUR_USER' is your user name)

  On Windows XP, go to C:\Documents and Settings\YOUR_USER\Application is In Motion\BlackBerry\Loader XML (where 'YOUR_USER' is your user name)

  4. connect the BlackBerry and double click on Loader.exet. It is located in c:\program files\common research in motion\apploader

• BlackBerry Smartphones BlackBerry Desktop Software could not validate your update to the BlackBerry device...

  Hello. I had my blackberry for a little over a year. It's a Bold 9650. After I have updated to OS 6, everything was going fine except for the fact that I have lost password Mole and Brick Breaker. Small problems, I know. But when the day consists of a lot of waiting around, believe me, these two helps. in any case, I looked on various forum how to recover them and more expected to open the Fund Manager and go to the list of applications and simply check out these two games and to update. I did that, but when I went to update, I had to wait a while because he loaded [yes I use a mac], and then this message pop up would be "BlackBerry Desktop Software doesn't have to validate your device BlackBerry - abandonment update install due to failure of the validation.» Some packages contained unsatisfactory dependencies. "So now I can't update my phone at all with anything. What can I do to solve this problem without doing a full cleaning [which I don't know how do either, I see a lot of people talking about it]? I just want to be able to update my phone.

  Hey acabungc,

  Welcome to the community of BlackBerry Support Forums.

  This error is caused by a third-party application on the BlackBerry. This application will need to be removed and then you can re-installed games.

  To find out which application is causing the problem go to/Library/Application Support / BlackBerryDesktop / Logs and open the daily log on the Mac.

  And you will find a line in the newspaper that said: abandonment of the install because of unmet dependencies for packages: ((Application name))

  That lists the name of the application.  Then you can remove this application from BlackBerry.  Let me know if you have any other questions.

• Smartphones from blackBerry Desktop Software suspended while "Verification of device application updates... »

  HI -.

  I am running Windows Vista and version 4.7 of the Blackberry Desktop Software.  I am having a recurring problem during synchronization.  As soon as I plug my Blackberry, desktop message software appears: "Verification of the device application updates... ' and it hangs here.

  I tried to restart, reinstall the Desktop software and sometimes it will solve the problem for a few syncs, but it always comes back.

  Help, please!

  Make sure that your USB cable is connected to one of the main rear USB ports of the PC. A USB hub, or USB Monitor port not a USB port on the front of the PC.

• Smartphones from blackBerry Desktop Software causing blue screen!

  Hey guys,.

  I hope that there is someone out there who can help with this. I have a BlackBerry Curve with BlackBerry Desktop Software version 6.1 installed. Whenever I connect my BlackBerry via desktop software, my computer crashes with a blue screen. Regardless of whether or not you restart the computer, the same error. What I've noticed is that my CPU usage goes up to 100%, and the temperatures of the two nuclei exceeds 75 degrees during the connection. After that, the system hangs. In addition, it is not through the use of the processor or heat that the system hangs (the system is set to auto-sleep on 95 degrees).

  I tried connecting to my BB from my systems but no luck. I also tried to downgrade the application to uninstall the latest version and installing the older version (version 6.0). For some reason any I can get hands on with the old version 5.0. Is there someone who has the same problem or perhaps have a solution to this problem?

  My system configurations:

  Main system:

  AMD Athlon X 2;

  4 GB OF RAM;

  Windows Server 2008 R2 Enterprise x 64 Edition

  Secondary system:

  Intel Core i5;

  4 GB OF RAM;

  Windows 7 Ultimate x 64

  Do yourself a favor and open the BlackBerry Desktop Software, which is used to synchronize your blackberry with your computer. Note the program name in the title bar and the splash screen.

  I understand that it is very clear that I won't be able to get help with this problem here - only option is to reverse engineer the software and redesign it so that his stable.

  Thank you for your time.

• BlackBerry Smartphones BlackBerry desktop software does not communicate with my camera

  My BlackBerry Desktop Software interrupts suddenly to communicate
  with my BlackBerry 9800 device. I start to receive a massage:

  "BlackBerry Desktop Software can communicate with the.
  connected device.

  The BB9800 is not restart, a fully charged battery and I
  the latest version of the Desktop software, but "retry" option does not help.
  I reinstalled the desktop software, but it does not help as well.

  I can see the unit records both media-card and can operate with
  them, but can not use other options of the
  BlackBerry Desktop Software. Please, help me.

  USandler

  Solved. Updated balackBerry device software solves the problem.

• Smartphones from blackBerry Desktop Software STILL wants to charge AppWorld, Google Talk, AOL IM, etc.

  I have Desktop 6.0.1.18 software.

  I uninstalled multiple applications that are for me junkware.

  However, whenever I am in Desktop Software, ALWAYS default to reload (for example "pending installation") at least six applications, including the AppWorld, Google Talk, AOL IM, etc.

  It is a major pain.

  This means that whenever I want to make changes to my applications, I first go through the full list of applications and disable those that I don't even want (there is no easy/fast way to do it).

  Is it possible to stop this behavior?

  I have a new 9780 by T-Mobile. I upgraded to a 8320 Curve, so I used the BBs for some time.

  I had a brief conversation with a T-Mobile Representative (in a call on another problem), and she had no idea what I was talking about and said that if she was in what concerns the desktop software, I had to communicate with BlackBerry.

  Finally, I got this problem.

  After that I downloaded and installed the software for the device from T-Mobile on my PC, even if it seems to be the exact same device software version (6.0.0.448), BlackBerry Desktop Software does more the six applications be loaded.  So for me, this problem is corrected.  I didn't even remove the COD files.

• Backup lost blackBerry Smartphone 8330 to 9650 news using Blackberry Desktop software? Impossible?

  Lost my beloved 8330 with tons of data into it, but I have an old backup to a month using Blackberry Desktop Manager V 4.3.0.17.

  Verizon wanted to know if I wanted to Android. No, I'm staying with Blackberry, so I got a new Blackberry Bold 9650.

  BUT... big but Blackberry Desktop Manager seems to have no way to allow me to put this old backup of data in the new 9650.

  How is that possible?

  Hello

  You should probably switch to a later version of the Desktop software. You can then use this KB:

  • KB23680 How to back up and restore data from BlackBerry using BlackBerry Desktop Software 6.0 smartphone

  If something does not work, please be specific.

  Good luck and let us know!