network unidentified - when connecting on the wireless

I have laptop HP Pavilion running Vista.  When you try to connect wirelessly I get the unidentified network error.  The other two laptops at home can connect to radio very well, so there is no problem with the router wireless or SPrint aircard.  I finished everything I could find on the internet about this error - without success.  I spent more than 4 hours with the help of HP, more recently, they had me do a "recovery" to set all hardware and software to the factory settings.  Still no luck.  This computer can connect very well with an ethernet cable.  I can connect wirelessly, but can not go on the internet.  Any ideas?  If so, I don't know much about computers... simple steps would be appreciated.

Hello:

What model of wireless card you have in your laptop?

If you have an Atheros, try this driver and see if that fixes it.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=5060880&prodNameId=5060882&swEnvOID=4053&swLang=13&mode=2&taskId=135&swItem=ob-97750-1

Paul

Tags: Notebooks

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