New computer with Windows 7, stuck on the specific update

Hello world!
I have recently (last Saturday) purchased a new HP laptop with Windows 7 installed. The computer is now going through the standard (I guess they are standard) updates for Windows and successfully completed several rounds of them. Last night after having turned it off the computer began another series of updates, with 14 in the total bundle. She started 1 of 14 around 20:00 and started 4 of 14 at 22:30. From 08:30 the next morning, he was still on 4 of 14.
Is this an update that takes 12 hours to install, or is there another problem causing my computer to not to go beyond the update? I found no way to bypass the update or cancel it.

Thank you!

Hi Kristi,

Are you able to boot to the desktop now?

Let us check that the windows update history for the error code.
1. Click Start, click all programs, and then click Windows Update or Microsoft Update.
2. on the Windows Update Web site or the Microsoft Update Web site, click on view update history. A window opens that displays the updates that have been installed or that have failed to install on the computer.
3. in the status column of this window, find the update failed to install, and then click the red X.
A new window opens that displays the installation error code.
4 write down the error number and post it back.

Until you can, let us perform startup repair that may help you resolve the issue.

Startup Repair is a Windows Recovery tool that can fix certain system problems that might be preventing Windows to start. Startup Repair scans your computer for the problem and then tries to fix it so that your computer can start correctly.

Follow the instructions in the link below to perform the Startup Repair.

Startup Repair: frequently asked questions
http://Windows.Microsoft.com/en-us/Windows7/Startup-Repair-frequently-asked-questions

You can check the link below:
The update is not installed successfully, you receive a message, and the computer restarts when you try to install an update in Windows Vista and Windows 7
http://support.Microsoft.com/kb/949358

Please post back and let us know if it helped to solve your problem.

Kind regards
KarthiK TP

Tags: Windows

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