New error causing the Windows Update Agent 7.6.7600.320 80246002 during the search for updates

I use Windows 7 64-bit with Service Pack 1. Windows Update worked fine until the Windows Update Agent is automatically updated to 7.6.7600.320 in August 2014. Now, when Windows Update tries to search for updates, it reports "Windows could not search for updates" and indicates that the 80246002 error code was received.

[UPDATE]  Since posting this query, I think I solved my problem by following the instructions described on the page "Update tool of the system for Windows 7 for x 64-based Systems (KB947821) [may 2014]."   I downloaded the file (Windows6 1 - KB947821 - v33 - x 64.msu) and then let it settle. He describes himself as "Fix for Windows (KB947821)".  The installation took awhile, with a lot of disk activity.  When he finally finished, I rebooted my machine and tried an update of Windows. It seems to work fine; He even found a significant update that I then installed successfully.  So apparently my problem the hotfix for Windows (KB947821) provided the solution.

[UPDATE 2]  After seeing the messages on the change the DNS to resolve the problem, I thought I would add the following information where it is necessary:

  • I use the 64-bit version of Internet Explorer 11 and confirmed it works in 64-bit mode by inspecting the user agent of the browser.  You can check the user agent of your browser by visiting http://user-agent.me/
  • My Internet Protocol properties are set to 'Obtain DNS server address automatically'.  It works with my wireless router, and I've never tried to change it.

[UPDATE 3]  After thinking I was safe, after doing several searches for updates, the returned 80246002 problem on my machine!  I rebooted my machine and my wireless router, but it did not help.  So, I advanced and tried the DNS thing: I changed the favorite 8.8.8.8 DNS server and another server DNS 8.8.4.4 and then rebooted.  Search on Windows Update is now successfully!  I am humbled and grateful!

In my case, I got the window update 80246002 error code after I uninstalled KB2982791 according to the https://technet.microsoft.com/library/security/MS14-045 and then tried the updates.  I have nothing clears the error (ipconfig/flushdns, rename the folder C:\Windows\SoftwareDistribution, a few MS Fix, etc...).  KB2993651 being the replacement update I was trying to download and install, I decided to manually download the update from the windows update (http://catalog.update.microsoft.com/v7/site/Search.aspx?q=KB2993651) catalog.  After you downloaded and installed KB2993651, I rebooted the PC and then I was able to check Windows updates again without entering the 80246002 error code.

Tags: Windows

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