New license is not recognized (OSX, cloud creative)

Hello

I hope someone from Adobe can help me resolve this issue. I bought a subscription to creative cloud. Now, when I start Photoshop CS6 it wants me to enter my serial number. However, when I do if I receive a message saying that my serial number is invalid and he asked me to contact support.

So here I am

Thank you

Janneke

I want to have the Dutch version of the program, so here's what I did:

-Bought only English version by accident, instead of several languages

-Customer service called to return my product (using the phone number on my order confirmation by e-mail)

-A helped very polite by Adobe customer services

-Buy version of multiple languages

-Price of the first purchase will be returned by Adobe in the next few days.

Tags: Adobe

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