No display of the IP WAN for new customer

I added an OnPlus device to a new client yesterday and when I checked on it today, it was not to display an IP address for the customer's Internet connection.  If I'm in the OnPlus portal, I can't open a browser for all devices, I get an error of tunneling.  The Portal shows the devices within the network, so it seems to be functional.

This customer has a Cisco 1811 on their network perimeter.  Is there some port that must be available for the OnPlus to function?  I did not have this problem with other customers before but this one seems to have the greatest perimeter security.

Thank you.

(Note there WAN IP address for the last customer in the picture)

I understand.  I'm not a big fan of documentation until it does not work the first time.  ;-)

Outbound.

https://supportforums.Cisco.com/docs/doc-21020

What are the outbound ports I need to open for service OnPlus communicate?

The OnPlus service will take to the following outgoing ports be opened:

  • Port UDP 53 (DNS)
  • The port TCP 80 (HTTP)
  • The port UDP 123 (NTP)
  • The port TCP 443 (HTTPS)
  • Port TCP 11300 (OnPlus pulse)

For improved OnPlus features, the following outgoing ports will also be opened:

  • Port UDP 14931 (monitoring of the performance of the Wan via the Agent network OnPlus)
  • 11400 TCP (remote device connections)

What are the incoming ports must be opened for service OnPlus communicate?

No entering the ON100 port must be opened. All connectivity will come from the ON100 serving OnPlus.

Tags: Cisco Support

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