No double-sided

DeskJet 6940, C8970A-002, no duplexer

XP SP3, now replaced with downloaded driver Default_Minimum_2A.exe 14.42930/60.053.243.00 http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-39229-2&cc=us&dlc=en&lc=en&...

Most of printing on this printer works properly.  A program with an integrated Crystal Reports Designer is trying to print two copies of a report of a page.  It creates the report and will then appear:

"This document has been configured to print by using the Automatic Two-Sided Printing Module, but module is not installed in the device.  The document will be printed recto. "(Cancel or one-sided printing buttons)

Hit one-sided printing the first copy comes out white and the second copy backwards.

Hello

Used to print application, click file > print, and then click Preferences / properties to access the Printing Preferences dialog box.

Be sure to set both sides as manual printing and check any change.

If you are unable to access the specific application printing preferences, try closing it and change the default values by going to control panel > printers and faxes.

Right-click on the printer, select Printing Options and change the option double-sided accordingly.

Restart the application and try printing again.

If the same persists the specific application only, it must be something in the application settings, take a look for any installation settings within the app Page, otherwise that I recommend you to check with the support of the software for any applicable configuration.

Good luck

Shlomi

Tags: HP Printers

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