No its game on Envybook 6

I use Windows 8 and my laptop model is Envybook 6-1002st. Since last week, I can't hear anything while playing games, also no noise in the web browser. I tried all methods of solving problems of Windows and Windows cannot detect any problem. Latest updates of audio and sound card are installed. Now, I can hear all the sounds of Windows. But no its browser and games. How can I solve this problem?

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

After that you may or may not need to remove and reload the sound driver - if you do, how to use Recovery Manager to reinstall the drivers and software is detailed in the document in question on the link below.

Recovery Manager - Windows 8.

Recovery Manager - Windows 7

Kind regards

DP - K

Tags: Notebooks

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