Portege A600 Webcam software crashes when changing the settings with the sound muted

I have a problem with XP Toshiba factory build for Portege A600 and Portege R600.
If you try to change the sound properties of the Webcam using the Camera Assistant Software with the sound muted, the camera wizard app will hang & Windows fails to shut down or even stop. The only way to stop is pressed the power button until the machine stops.

So far, the only solution I can come to is to increase the volume to zero rather than using the mute box. The problem is if you forget and mute rather than turning down and then try to change the sound properties, its "game over." In addition, it is not really satisfactory because politics is to keep the machines muted until the sound is required.

This does not happen with the Vista Build, build it only XP.

My guess is that this will not happen on any machine using the Chicony Webcam & software with the Realtek HD audio but I have not tried on machines enough yet to be sure. So far, I've recreated on two A600s and a R600. The machines are not defective and you can create the problem, "straight out of the box. Just do the following:
(1) use the provided Toshiba product recovery DVD for restore factory Toshiba Windows XP SP2 version
(2) once you have done the whole stuff, mute
(3) open the Camera Assistant Software application & to select Properties
4) click the audio settings tab

That of all, suspended. The Camera Assistant Software version is 1.7.209.0807L which seems to be the last being available for download on the websites of Toshiba.

Someone has encountered this or have any suggestions?

Hello

I n t have a Portege but U400 with pre-installed and integrated webcam Win XP.
I installed a clean Win XP and then upgraded the XP to the last State and installed all the drivers available from the Toshiba page and possible.

I followed the steps in your message and I have to say that I didn t notice strange questions, software webcam still works correctly

I put t know what could be the problem, but I recommend that you check the audio driver to update maybe you can use the Realtek page
Also, check if the BIOS has been updated to the current state and if your Windows XP is up to date.

Tags: Toshiba

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