No number for a hard drive 1 TB external backup Dell Service tag

I bought this external hard drive on an online site and it has now stopped working. When I try to go to dell support online, I need to enter a service number and my product has no service number... I entered all the other numbers printed on the hard drive, but it does not recognize one of these numbers... Desperate... Help, please... Sharad CN: 04RPHY-72627 - 31H - 029S SN: NA52YXAS REF: 1F5AP4-500

Only systems transport service tags - no devices.

Tags: Dell Drives

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