No sound HP Pavilion dv6-6180us

I have no sound in my laptop HP Pavilion dv6-6180us Entertainment Notebook PC Windows 7 Home Premium 64 - bit operating system, Intel (r) Core i7-2670QM CPU @ 2.20 GHz (RAM) 6.00 GB.

When I use the headset is working very well. However when I Disconnect headphones the sound no longer works.

I have try all the tests in the home page HP (reinstall sound drive and the BIOS and the etc) but I can't solve the problem. I used the HP recovery Manager to restore my computer to its original factory State twice, and yet, I can't fix the proplem.

Please, could you help me?

Hello

It's almost certainly a hardware problem, so if your laptop is still under warranty, you must contact HP and arrange for the repaired laptop.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

Kind regards

DP - K

Tags: Notebooks

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