No sound on a 3GPP audio/video file!

I recently bought a new PC with Windows 7.  I have a video file that is «3GPP Audio/video»  When I play, I can see the moving image, but there is no audio data.  Could someone help me if I can hear it?

Should I somehow "convert" it?  I don't want to spoil the video or lose him because he is the only one I have my sister.

Thank you!

Hello

This happens with some particular .3gpp files?

If this is the case with some particular file then the file might have been encoded with a codec that is not supported by Windows Media Player.

For more information about codecs, seeCodecs: frequently asked questions.

Thanks and greetings
Umesh P - Microsoft technical support.

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Tags: Windows

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