No sound on the videos uploaded from a mobile phone to the computer

I saved several short videos on my memory card on my mobile phone.  When I imported the files on my computer, the video is perfectly, but there is no sound.  I can't find a way to get the proper functioning.  Can anyone help?

Thank you

Ali.

Hi Ali,
 
The file you are trying to play may not be supported in Windows Media Player.
 
You will have to perhaps download and install the codecs that support the file type for Windows Media Player.
 
WARNING OF THIRD PARTY SOFTWARE
Using third-party software, including hardware drivers can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the use of third-party software can be solved. Software using third party is at your own risk.
 
 
To check the file type
 
a. right click on the video file
b. Select Properties.

Reply back with your answers.
 
Aziz Nadeem - Microsoft Support

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Tags: Windows

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