No sound when video playback not attached to an email, etc.

When I download a video from an email, etc. I have no sound.  If I have a video playback, I took with my camera, I have sound?  My speakers on the computer and connected to the computer set work very well?

Hi Lynn,

Welcome to the Microsoft Community Forum!

According to the description provided, looks like you are facing a problem with the sound during playback of videos of attachments to emails.

It would be great if you could answer these questions to help you further.

1. What is the format of the video file?

2. is the question confined with videos in particular?

3. what version of Windows operating system is installed on your computer?

I suggest to download the video in particular on the computer and then try to play the video and check.

Please come back with more information on the issue so that we can help you better.

With the help of Windows-related issues feel free to post on the Forums of community of Microsoft and we will be happy to help you.

Tags: Windows

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