"No subscription not found" for a company with subscription account

Hello

My adobe account company, belonged to the company that I work for, works perfectly when signing in Adobe animate on my place of work. My employer told me that I could go home and Adobe sign animate using my same account and working from home, signed in at two places, without any problem.

When you try a sign-in from home, Adobe told me "we do not find an Adobe Animate 2015.2 subscription partner to this ID. '.

All my colleagues working with accounts of similar companies have had no problem connecting to the House except for me. How can I solve this problem? Thank you!!!

On this computer, your cloud subscription correctly displays on your account page?

https://www.adobe.com/account.html for subscriptions on your page from Adobe

If you have more than one email, you will be sure that you use the right Adobe ID?

.

If Yes

Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, Adobe support... you need Adobe personnel to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

-Select your product and what you need help with

-Click on the blue box "still need help? Contact us. "

Tags: Adobe

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