No upgrade path from RH 9 to 11 HR for Australian customers?

  • I want to improve my RoboHelp 9 to 11 of RoboHelp.
  • I'm an Australian, in Australia (although working for an American company).
  • The Adobe site, so show me a page ofsurround adobe with details of upgrade eligibility,
  • who says its possible for $599:
    http://www.Adobe.com/au/products/RoboHelp/upgrade.displayTab2.htm
  • But if I go to the page to buy the upgrade, the drop-down list "I own" gives only HR 10 option, not RH 9.
  • A phone conversation with someone from Adobe has confirmed that RH10 RH11 to is the route of upgrade only available to Australian customers!
  • If I was in the United States, I will be able to upgrade form RH 9.

Has anyone found a way around this? I seem to have three options:

  1. Buy RoboHelp 11 at full price, as if I was a new customer and had not been used for a few years, or
  2. moving to the United States, or
  3. purchase of a competitive product?

(I'm ignoring the option of pretending to be in the United States, because it wouldn't be fair)

Thank you

Nick

I had discussions with Adobe again this morning. As a result, they changed their policy to upgrade today.

They quickly contacted my dealer, giving them the Reference and the price. The dealer rep contacted me immediately, and I will buy from him.

Adobe even changed the site immediately, so all Australian can now go online and upgrade of RH9 RH11.

It has been a long and winding road, but the affected destination. (I don't complain on the AUD price on the site being 15% higher than the US $ price, based on the current exchange rate).

Thank you, Pierre, if your ping, your Adobe contact has helped achieve this resolution.

Tags: Adobe

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