No volume in audio files

I have no volume when I play the audio files I downloaded. My speakers work fine, but I can't hear anything when I try and play one of my videos. Help, please!

Hi Gino and Chris,

Thanks for posting this question in the Microsoft Community.

I imagine the inconvenience that you are experiencing. I'll certainly try and help you in the matter of fixing.

To help you to propose measures to solve the problem, I would appreciate if you could answer the following questions:

1. What is the format of the file you are trying to play?

2. are you able to read files stored on the computer with no problems?

3. do you have an anti-virus installed on the computer program?

4. are you aware of any recent software or the hardware in the computer changes?

You can go through the steps in the article and check if it helps. Here is another article with some good to help with sound problems. Go through the steps and tell us if it helps.

Hope this helps and let us know if you need more assistance. We will be happy to help you.

Tags: Windows

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