non-active account

Hello, I subscribe to creative cloud pour Photo (annual), my account has been activated, my payment cashed, I downloaded all the CC updates but Photoshop and Lightroom are still in trial and ask me a serial number that I did not, indicating that my current subscription does not allow me to use them. What do I need to do? Thank you

Hello

There is no serial number associated with Adobe CC.

In case you still get the noise for the serial number, please check the help below document:

Creative Cloud applications ask for serial number

Please see the below help documents:

Applications creative Cloud back in test mode after an update until 2015 for CC

Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

Kind regards

Sheena

Tags: Adobe

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