I have a one year subscription to creative cloud. It expired Friday so today put in CC news. Does really 24 hours to have my active account yet? I'm on deadline and really need active now. It took 5 minutes year last to register. Why wou
I have a one year subscription to creative cloud. It expired Friday so today put in CC news. Does really 24 hours to have my active account yet? I'm on deadline and really need active now. It took 5 minutes year last to register. Why it would take 24 hours this time?, I have a one year subscription to creative cloud. It expired Friday so today put in CC news. Does really 24 hours to have my active account yet? I'm on deadline and really need active now. It took 5 minutes year last to register. Why would it take 24 hours this time?
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Tags: Adobe
Similar Questions
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I have a one year subscription for creative cloud for students and teachers and I installed it on my old MacBook Pro, but it broke, and I just bought a new. How can I transfer the CC package to the new computer?
No need to empty the trash after moving from opm.db to the trash.
Well, follow the procedure below:
Launch monitor activity and "Force quit" all processes associated with Adobe as creative cloud, CoreSync, AAMupdater, AAMupdater notify, demon Adobe Crash of the activity monitor.
Follow the previous steps again, but this time rename OOBE folder OOBE-old.
Then launch creative cloud app and check.
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Hi, I have a subscription to Creative Cloud for Photoshop and Lightroom, and I paid through pay Pall. The payment went well. But when I opened creative Claud, I read that photoshop and lightromm will be a version of Prov. again for three weeks. My subscription is active, but applications are being tested.
Who can help me?
Thank you
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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I have a subscription to Creative Cloud 3.4.1.181 from 49.99 euros per month. I can't download illustrator, photoshop and indesign DC, she tells me to buy. I need to change your subscription?
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
I have a subscription to creative cloud but I want only muse and catalyst for business as a minimal or muse, catalyst, indesign and photoshop. Is there a plan, can I change which will integrate any one of these two options and if so how much it cost? and how to convert my membership to which? Thank you, Linda
You can opt for the one application CC if the product is available. The CC app cannot be designed according to the choice.
We bundle for Photo Shop bathroom & light only.
Concerning
Stéphane
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I just changed my computer and I have a subscription with creative cloud but my online account settings now say I didn't... but I do pay by adobe lately, September 11... .so now my PhotoShop is now in test mode... I'm not sure that anyone here can solve this problem... but since I'm a member during the period of 90 days cat I don't see any other options...
Hi Mike,.
Please check the help below document:
Applications creative Cloud back in test mode after an update until 2015 for CC
Kind regards
Sheena
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Hello, I am wrong come to order this confirm us that you have changed your subscription to creative cloud Acrobat Pro DC single-app-membership (one year). We are pleased that Adobe can help you cope with your work. Information about your subscription: • product name: CC single-app-membership for Acrobat Pro DC (one year) • subscription start date: August 24, 2015 (PT) I would be initiating phone < deleted by the moderator > mail sincerely Dan Bundgaard < deleted by the moderator >
(Double Post)
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Photoshop asking serial number when I have an active subscription to creative cloud
I bought an annual subscription to creative cloud and when I launch Photoshop and click on software license, it shows my correct adobe id but then asks me a serial number. How can I fix? I'm on Mac OS X v. 10.8.2
Hi Cujodvm,
If you have a beta version of Photoshop CS6 you want to uninstall and reinstall via Adobe Application Manager. Measure where it was installed via Adobe Application Manager you need to click on the button "license this software" and login with your Adobe ID
There is a problem with Photoshop CS6 specifically going on right now that the product returns to the trial after the launch of the 3rd or 4th, our team of engineers you consider this soon with another update of product. I know not if that is related or not.
We have this document on the issue
Trial is displayed when you open Photoshop CS6
http://helpx.Adobe.com/Photoshop/KB/trial-screen-displays-you-open.html
-Dave
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I have a subscription to creative cloud and I have problems to install Pack of Preset Portochrome
I have a subscription to creative cloud and I just bought a Pack of Preset Portochrome. I have problems to unzip the zxp. I saw on the Web page that CS6 users must use the CS6 extensions Manager to install add-ons and NOT the extensions Manager, but I can't find the CS6 Extension Manager to download. Could someone help me? I thank very you much in advance!
@
Hi Julio,.
Please see the link below under the heading where to find instructions.
https://creative.Adobe.com/addons/products/14411#.VssfP5N96gR
You just install active sync & Creative Cloud Desktop installed.
It will synchronize the file & instructions are as below:
The pre-selection documents are in your downloads folder local on the C drive in ZIP file.
1. unzip archive ZIP preset on your hard drive.
2 copy the predefined folder (Portochrome) to your Lightroom "Develop Presets" folder:
MAC OSX: \Library\Application Support\Adobe / Lightroom\Develop Presets
WINDOWS XP: C:\Documents and Settings Application Data Adobe Lightroom\Develop Presets
VISTA & WINDOWS 7-10: \AppData\Roaming\Adobe\Lightroom\Develop Presets
3. restart Lightroom. You can find your presets on the presets in the mode Panel develop. You are ready to use!
Thank you
Florian
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Do I need a subscription to creative cloud to use photoshop and elements 14 first?
Hello
Adobe photoshop elements and first elements are not part of the Creative suite cloud. So, you don't have membership creative cloud for these products. You can check the following link to buy
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All programs of the suite creative settle as trialversion (I have a subscription to creative cloud) and the expiry of the trialperiod I am directed to buy a new version
CS6 Cloud Creative applications unexpectedly back in trial mode
Connect you or activation errors
Mylenium
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Help, I have a problem with the PS and CC - I get and error measure in PS - "this program cannot start because ONCoreFoundation8.dll - is missing... and it crashes, and now creative cloud will not be open to all." I spent more than 2 hours to speak to someone in tech support that I did not understand, and I don't know what to do next. The tech gal was run, but once she hung up he returned to broken. I have an idea, but that's just a guess - trouble started about the time I tried to open On1 of ps there has been a perfect icon effects 9 (for some reason, they decided to add the icon when I got it - I have 8) I clicked it and it loaded the update and then asked me if I wanted to try or buy - that's when I realized that I should have clicked on 8 and tried of back , but is either too late - I think, maybe this dll. 8 or 9 in with perfect On1 effects - and it has changed my settings in PS - and is the reason why it is not compatible - ideas? I have a pc with window7-Carol
Try to run Photoshop without loading third-party plug-in. hold SHIFT keys when you start Photoshop. The missing module is not Adobe software.
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I have a new subscription to creative cloud, which is paid, received a Bill and I have an account. When I launch Illustrator, so I can only use the trial version. A pop-up window Adobe says that it cannot find any subscription associated with my identification code Adobe what can I do to change this?
Hello Hans,.
Please check the help below document:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
Kind regards
Sheena
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I have a subscription to creative cloud for 2 other colleagues and myself, but cannot add 2 other colleagues as users. How can I do this?
American salvation,
I checked your account and found that you have just 1 place in your creative cloud account. You must add a license from the upper right corner on your team admin page.
You can follow the article: CC help | Manage your creative cloud to the membership of the teams who will help you add a license in your team account.
Let us know if you face any trouble while doing this.
Thank you
Yann Arora
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Need help to cancel subscription to creative cloud and Live Chat does not work
I need to cancel a subscription to creative cloud and Live Chat does not work for me. The cat only sent me:you are not currently connected to a representative of the chat. When a representative has been online and I can't send my message.
Hi Joshua_U,
I ask you to perform undo these links mention operations
http://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html.
In case you are unable to complete it, please inbox me your order number.
Note
Kind regards
Baudier
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