Not able to download Microsoft App despite the activity child family

I added my child to my Microsoft Family. It shows as a member in my family account and his account confirms. I got a confirmation email that he accepted my invitation and joined my family. Despite this, it is impossible to download the materials appropriate such as applications and games. Her phone - a Nokia Lumia - gives the following message is displayed when user clicks "Install"

My family needed configuration. My family needs to be put in place before you can get this app.

I would be very grateful to help solve it. Thank you very much.

Hi Annie,.

Thanks for posting your query on the Microsoft Community.

According to the description, I understand that your child is not able to download apps using security for the family.

I suggest you to refer to the Microsoft Help Article below and check if that helps.

http://answers.Microsoft.com/en-us/mobiledevices/Forum/mdlumia-mdapps/cannot-download-apps-due-to-my-family-settings/fe7ac25c-8710-45E9-B9B4-cd9dafa7f282

Hope this information helps. Please let us know if you need any other help with Windows in the future. We will be happy to help you.

Tags: Windows

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