Not allowed for the cs6 upgrade CS5 serial number?

Hello

I am trying to install CS6 Design Premium (via CD) and CS5. However, I am denied installation because my serial number CS5 is not allowed (it seems that I have CS5.5).  All telephone lines are engaged. As well as the frustration, this would seem a very poor 'stealth' thing. I have countless copies of Adobe registered that goes back years and saw no warning about this prior to purchasing. Is the installation of CS5 impossible?

Phew! I took your advice and after falling much of the telephone connection, I was able to talk to Prashant (representative of service Adobe in India) who was able to take create a number of (temporary) support to type me in the registration through the challenge code procedure dialog. That appeared to circumvent the problem of list drop-down registration and therefore allowed me to register... Finally!

In hindsight, I am very grateful for your help and my chance to talk to Prashant who manages to solve the problem over the phone. However I suspect that this problem can happen to others and the solution seems far from easy phone queues when a long time ago and dropped connections add the tortuous mine field of which is simply a registration process!

best regards to all events

Simon

Tags: Adobe

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