Microsoft Help and support

Similar Questions

• Microsoft Help and support has stopped working (Vista)

  Well basically I get the screen of Windows security alerts reminder (would like to disable the account of the user control to pass his remarks).  So I thought, what the hell I'll click the blue how to help my computer control user account.  So that's what I get and I'm scratching my head to make it go away! Suggestions:

  Signature of the problem:

  Problem event name: APPCRASH

  Application name: helppane.exe

  Application version: 6.0.6001.18000

  Application timestamp: 4791945e

  Fault Module name: apss.dll

  Fault Module Version: 6.0.6001.18000

  Timestamp of Module error: 4791a 630

  Exception code: c0000005

  Exception offset: 0001ca6b

  The system version: 6.0.6002.2.2.0.768.3

  Locale ID: 1033

  Additional information 1: fd00

  More information 2: ea6f5fe8924aaa756324d57f87834160

  Additional information 3: fd00

  Additional information 4: ea6f5fe8924aaa756324d57f87834160

  Read our privacy statement:

   

  Hi Msalice,

  Welcome to the Windows Vista answers Forum!

  I have a few questions about your question:

  (a) when exactly you receive the error?

  (b) how long have you encountered the problem?

  (c) have you installed the Windows updates or software installed

  You can try to disable user account control. Follow the below given steps:

  1. open user accounts by clicking the Start button, click Control Panel, click user accounts and family safety (or by clicking on user accounts, if you are connected to a network domain), and then clicking user accounts.

  2. click on turn on UAC enabled or disabled. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  3. Select the check box to turn on UAC, or clear the checkbox to disable UAC use User Account Control (UAC) to help protect your computer , and then click OK.

  For more information, please visit the below given link:

  Enable or disable the User Account Control

  http://Windows.Microsoft.com/en-us/Windows-Vista/turn-user-account-control-on-or-off

  You can also try a system restore to set the system to a point where it was working fine.

  To restore the operating system to an earlier point in time, follow these steps:

  1. Click Start, type system restore in the search box, and then click System Restore in the list programs.

  If you are prompted for an administrator password or a confirmation, type your password or click on continue.

  2. in the System Restore dialog box, click on choose a different restore point and then click Next

  3. in the list of restore points, click a restore point created before you started having the problem, and then click Next

  4. click on finish

  Note: When you perform the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.

  For more information, please follow the below given link:

  How to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista

  http://support.Microsoft.com/kb/936212/

  Hope this information is useful.

  Amrita M

  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Network adapter (device Bluetooth (Personal Area Network) and Btooth works does not after installing W 7 Ultimate__ (Situation Reported to microsoft Hel and Support under SRX1120597135ID Without solution untill today))

  BTooth works do not after Windows Vista upgrade (Btooth works without problems) for W7
  At the moment I have problems connection BlackBerry device and other devices via Btooth
  messages 1: 'softwarfe device driver was not successfully installed ".
  message 2: "WIDDCOMM Bluetooth Software 6.1.04403 Dell Incompatible" (WIDCOMM = Broadband - manufacturer)
  In short, the list obtained messages:
  1 device driver software was not compatible
  2. incompatible software Bluetooth
  3. the drivers are not installed: lists of codes (31) (28) (10)

  Report of the final situation for Microsoft Help and Support under SRX1120597135ID (withoutany positive response so far, I have been asked to report through this forum, I hope a solution will be here)
  I tried all the options you will find in google without success.

  I contacted Dell and Bradband and I have upgraded to WIDCOMM Bluetooth Software 6.2.0.6600 available in Dell Support without positive results.

  Repost: Windows Update has nothing to do with the upgrade of Windows. Posting here instead: http://social.answers.microsoft.com/Forums/en-US/w7hardware/threads ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• can not update; "" Windows or windows defender ' more and I lost my; "' help and support ' file system on startup. Need help to get all that, please.

  I can't update "windows" or "windows defender". Followed the steps described by Microsoft help, tried to download manually, have asked Microsoft to help (no response yet) these first two things didn't work. I even had something like; change setting.that message security came for "Windows update", I have change the security setting, did not just well, still nothing.
  Windows Defender gives me an error code that looks like this;
  Error Code 0 x 80070005
  That's all I can get, and it will not update.
  and on top of it, I've lost my "Microsoft Help and support (it) when I click Start and click Help and support, I get a (?) all help options or when I click on it nothing there is totally 'empty '.
  I have one more problem.
  I tried to defrag my computer, and I can't do it either. I get a grey screen and if I click on anylise or defragment, it does nothing, no error message or anything else. Tried to manually defragment Traore does not work, tried to load a defrag on the web program, wouldn't let me load it.
  Nobody knows what happens here? why I'm having these problems all of a sudden? I do nothing but send E-mails and read my emails and I do not browse the internet or enter sites that are safer. So, what can I do? How to make everything return to normal? can someone help me with this?
  Also let me tell you right now, I'm not an expert on how to do things on the computer, so I'm scitish when it receives or sounds complicated. I don't want to lose my entire system because of these unfortenate none of the work programmes.

  Hello shessy49, welcome.

  I would recommend that we run a SFC (System File Checker) first scan to see what he finds. Try this:

  1. click on START
  2 type "msconfig" (without the quotes) and press enter
  3. go to the "Startup" tab and uncheck all the entries displayed
  4. click on 'Apply' at the bottom right
  5 restart your computer

  ---
  After the reboot
  ---

  1. click on START
  2. Type "cmd" (without the quotes). Right-click on the result at the top of the menu START and select 'run as administrator '.
  3. type "sfc/scannow" (without the quotes) and press enter

  If the question started very recently, you can try a system restore:

  1. click on START
  2. click on "all programs".
  3. click on "Accessories".
  4. click on "system tools."
  5. click on "system restore."

  6 follow the prompts shown to restore your system to a date before the problem started. Although the system restore does not target the personal data, it is recommended that you back up all data such as music, photos and documents in case something is not bad.

  Let us know what happens

  Thank you!

  Ryan Thieman
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Keep the help and support window always on top

  It's amazing to me the problem is often to find information to help on a simple topics in Microsoft Help and Support.  For example, as new Vista, I spent over an hour looking for the Protocol parameters to keep my window help and Support, always on top while I'm trying to follow his instructions on a topic.  All the variations of 'always help and support window always on top' I used, in the help on the computer, offline were in vain.

  So, can someone answer for me I do this?

  Hello

  1. you try to set this option on any particular application or with Microsoft word?

  If you try to set this on Microsoft word, you can read the following article and check if it helps:

  http://Office.Microsoft.com/en-us/Word-help/work-with-the-Help-window-HA010062279.aspx

  If you need additional support regarding keeping this option in Office programs, you can post your request in the bodies of the Office.

  Check out the link:

  http://social.answers.Microsoft.com/forums/en-us/Group/Office

  Hope this information is useful.

  Jeremy K
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• I click on start and go to help and Support application, but a pop-up appears «Microsoft compilation error code 800A03EE, can be used to help and support...» Help

  "When I open start and click Help and support, it opens the page, but when I click on one of the options, as the information systems, troubleshooting or Ant other option a square small pop-up appears with the following message" Windows Script Host

  Script: C:\windows\help\oem\scripts\Launch.jse

  Online: 1845

  Char: 3

  Error: Expected ') '

  Code: 800A03EE

  Sourse: Microsoft JScript Compilation error

  For this reason pop until I can't use the help and support that came with the HP Pavilion notebook PC

  HOW THIS CAN BE SOLVED? Help please

  Will search for your answer

  Hi Petey61,

  ·         Did you do changes on the computer before the show?

  ·         Why you try to open the help and support?

  Follow the suggestions below for a possible solution:

  Method 1: Try the SFC (System File Checker) scan on the computer.

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

  http://support.Microsoft.com/kb/929833

  Method 2:

   

  Step 1: Create a new user account.

  Follow the link below to create a new user account and check if the problem persists.

   

  http://Windows.Microsoft.com/en-us/Windows-Vista/create-a-user-account

  If the problem is resolved, the fix for the damaged user account.

  Step 2: Difficulty of damaged user account.

  Follow the steps in the below link to fix a corrupted user account.

  http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile

  It will be useful.

• I click on start and go to help and support the request, but a square pop-up "microsoft compilation error code 800A03EE, AND CANT USE HELP it AND SUPPORT

  "When I open start and click Help and support, it opens the page, but when I click on one of the options, like systema information, troubleshooting or Ant other option a square small pop-up appears with the following message" Windows Script Host

  Script C:\windows\help\oem\scripts\Launch.jse

  Line 1845

  Expected error

  Code 800A03EE

  Compile Microsoft error

  Because of this pop up I cannot use the help and support that came with tis pc model HP 60 - 237NR NOTEBOOK PC.

  HOW THIS CAN BE SOLVED

  Hello

  1. have you made recent changes to your system?

  2. why you try to open the help and support?

  3. how you try to open system information page?

  Method 1: Run a sfc scan.

  Follow the steps in the below link to perform a sfc scan and look for errors.

  http://support.Microsoft.com/kb/929833

  Check if an error occurs.

  Method 2:

  Step 1: Create a new user account.

  Follow the link below to create a new user account and check if the problem persists.

  http://Windows.Microsoft.com/en-us/Windows-Vista/create-a-user-account

  If the problem is resolved, the fix for the damaged user account.

  Step 2: User account of Fix corrupted.

  Follow the steps in the below link to fix a corrupted user account.

  http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile

  It will be useful.

• Cannot start "Help and support center" on satellite Notebook

  I bought the laptop three months ago and activated Microsoft updates automatically on my machine, thanks to these updates I can not open help and Support Center icon because it blocks the machine. (Start > then click on "Help and Support") Can someoone advise me what I should do to fix the problem?

  Thank you
  Mark

  Hello

  Strange, but I've studied a bit on the net and found the very interesting site:
  http://WindowsXP.MVPs.org/startmenuhelp.htm

• Problem with the help and support after Windows Update

  Hello

  After downloading some updates from microsoft, I now cannot open the option "help & support". It is said ' sorry Internet Explore cannot download / help.

  Anyone got any ideas how I could restore the option ' support & "?

  concerning
  Dale

  Hello

  It would be useful to tell us what operating system you have and what computer you have. Regarding your problem:

  who help and support option do you mean? Help windows?

  Moreover, already checked the website of microsoft? Would be useful for you since almost all topics around the windows are covered here.

  Visit this link for the support of the MS Web site: http://www.microsoft.com/europe/

  Welcome them

• all help and support links get the notebook containing the scrpt for said linl

  When I click on a link for support, homepage products, call, etc., using windows, link brings up Notepad containing the script for the link. I'm doing something wrong or is my computer is having problems?

  Hello

  1 did you changes to the computer before the show?

  2. do you receive any error messages?

  3. who is the operating system that you are using?

  4. how you are trying to access help and support in Windows?
   
   
  Perform the steps described in the article
   
  Reference:
   
  Change default programs using Set Program Access and computer defaults

  http://Windows.Microsoft.com/en-us/Windows7/change-default-programs-using-set-program-access-and-computer-defaults

  Change the programs that Windows uses by default

  http://Windows.Microsoft.com/en-us/Windows7/change-which-programs-Windows-uses-by-default

   

  I hope this helps.

• Help and Support keeps appearing

  Help and Support keeps appearing on its own accord and when I click on the X to remove it keeps coming back, he started a week ago with the HP help and Support window, so I uninstalled but it still keeps appearing under the Windows version

  Hello williamtacey,

  Look at the post here that apply to Windows 7 and Windows Vista.

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-performance/Windows-7-help-and-support-keeps-popping-up/0884e105-0187-4E8F-a99b-13ddc0ad42da

  If the suggestions in the post help then please post again.

  Thank you!

• by turning on the computer a help and support update runs, but will not be finished

  I start my computer and help and support update starts but usually ends it starts before im connected to my wireless and I'm going to the task management to stop the task if I can get online and connect, when I try to update, it is said there is no update needed.what can do to stop this Thank you

  Go to start / search box and type msconfig and enter and then double-click on the program icon that appears.  Go to the Startup tab and see if you can find that help and support update program which are listed there.  If so, uncheck the box next to it, so it will not load at startup, click OK, and exit.  Then reboot and see if that solves the problem (but you won't update whenever it came from).  If this does not work, go to start / Control Panel / Administrative tasks / Task scheduler and see if the help and support update is listed here - if so, delete it and will try it is no longer to load at startup (but you have lost the update whenever it came of).

  If this does not work, please transfer your question in Forum Windows Update: http://social.answers.microsoft.com/Forums/en-US/vistawu/threads people who specialize in Windows Update issues (and I guess it's an update of Windows we're talking - you were not accurate in your message) will be more than happy to help you with your problem.  If you have the update name and KB number, it would help and you should include it in your message there.

  I hope this helps.

  Good luck!

  Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Error - Windows cannot find HELPCTR. EXE, not able to open help and support in Windows XP Edition family.

  Original title: help and support on windows XP Home Edition / ' helpctr.exe no path of the Panel start.

  He is also said to open help and Support, but when I get the file he doesent exsist. I typed the micrsoft directions but it just says: the same thing-Windows cannot find helpctr.exe... then when I try to search in the Middle it says librrary something LONG when I X out the screen goes blank then comes back healthy Windows open a window I have never heard od to type a regrestry or something can someone help me with this question

  Found that I had the same problem here: http://support.microsoft.com/kb/555472

  "To solve the problem, follow these steps:
   
  Go to the Windows registry.
  Navigate to the following registry key:
   
  HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/App Paths
   
  -Double-click HELPCTR. EXE.
  Right-click (default) in the right pane, and then click on edit.
   
  Type the following command:
   
  C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe
   
  Click OK.
  Exit the registry editor and restart Windows XP".

  what I did export this key to work windows XP install and import the reg file for windows failure or you can manually create the key and send it to point to the location of the file if the file is missing then copies the file u do not know if the file differs from the House of Pro but its another option to take if U'r is still stuck.
  Sort my prob was the corruption in the reg for missing file that the hotfix may not work as such. If U still have the problem (cause the post is old) so good luck

• Help and Support service does not

  Original title: Windows XP Services
  I would like to first of all a service that is running, but when I try to open system information, I get a message that the help and Support service is not running.  How can I start the help and Support service if I can't in the system services?

  Help and Support doesn't have to be set to automatic for her to work.  You can leave the Manual value and it will start when it needs start (if he can).

  You will see only the message you describe if the H & S Service is disabled if your H & S subsystem is afflicted in some way.  If the H & S Service is not disabled, you have a different problem.

  You don't describe symptoms suggestive of a need to run sfc/scannow or symptoms suggestive of a need to register the hhctrl.ocx file, but at least he has a link to a Microsoft KB article in this answer MSE.

  You can unregister the file hhctrl.ocx and H & S will always launch very well (but the Index button will not work).

  These ideas don't make sense to me.

  Do try these things and see how they work.

• How to fix always get an error for MatSvc in computer event viewer of management, zone applications? All help and support says is 'we're sorry. "

  Event type: error
  Event source: MatSvc
  Event category: no
  Event ID: 4
  Date: 26/04/2013
  Time: 19:23:58
  User: n/a
  Computer: RICHARD-PJG4Q7K
  Description:
  CARPET service met with failure when downloading data. HR = 0xC004F018

  For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

  I could have given you a link to sp3. :)

  -----------------

  for errors:

  http://www.EventID.NET/display.asp?eventid=861&eventno=4615&source=security&phase=1

  ------------------

  you have xp pro, use Group Policy to not to look for these failures, the wire above want to disable ICS, which I don't want, I'm using pro and not have implemented event viewer for audit failures.

  http://TechNet.Microsoft.com/en-us/library/dd277403.aspx

  above is about group policy configuration

  Note: If you keep your antivirus software up-to-date, and a running malware scanner often you typically will not need to worry.  JMO

  http://ServerFault.com/questions/59645/event-ID-861-the-Windows-Firewall-has-detected-an-application-listening-for-i

  http://social.technet.Microsoft.com/forums/en-us/winserverManagement/thread/c2ec953e-FFDF-4E0B-A7FA-4c80d98186cd/

  on error 861 and group policy