notebook ENVY: ENVY will not power u

my book of 5 months that just dies of the HP ENVY 15 - I brought twice at BEST BUY in the month of August and Christmas, he just died. no way to start it. Thinking it was a power surge or something "I brought at BEST BUY, but it was not the question. So BEST BUY sent it twice since December at HP and HP CANADA he returned to me wihtout any fault and in good condition.  "A few weeks, he dies again, again brought back and HP then diagnose and says it all goes well and it works ' now it is dead again. While I have a bought a lemon? How to contact HP to focus on this for real. I have one year warranty and cannot afford to free use of my laptop every month for 15 days. Someone can help me.

PS: write this very old Thinkpad email my father.

Hi there @Marc-thierry,

You have come to the right place to ask questions, find solutions and get help from others in the community! I read your post on the Forums to Support HP and wanted soft hand for you. Please let me know if I answered your question by clicking the "Thumbs up" button on this post. I understand that your PC to laptop HP ENVY 15 dying on you at random.

Battery indication LED, located next to the icon of power turns on at all?

The battery LED will be flashing?

You have error messages?

If you remove the laptop battery, reconnect the cable to the notebook AC power, then turn on, it powers the laptop?

Please make sure that the AC adapter cable is not plugged into a power strip, surge arrester, or secondary power source. It should be directly into a wall outlet.

Here are a few documents to use for troubleshooting steps:

The battery can't Notebook or hold a Charge. If your portable computer battery powers the laptop or will not hold a charge, troubleshoot the battery to see if it needs to be replaced.

Test and calibrate the battery (Windows 8). For the status of your battery, follow the steps in this article to test your battery and calibrate if necessary.

Here is a link to the HP Support Assistant, if you need it. Simply download and run the application and it will help with the software and drivers on your system that needs updating.

You asked to contact HP directly. Please use the following link to create yourself a file number:

Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on options contact HP - click Get phone number

Please check these steps of troubleshooting and made me know the detailed results. If the troubleshooting takes place this post solves the problem for you please click on the button "accept as a Solution. This will help others who have the same problem a solution also.

Welcome to the HP support community!
Thanks for joining in!

Tags: Notebooks

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