Notebook G71-358NR - Windows 7 64 bit - right USB ports not working not

The USB ports on the right works more while the left USB port works.  A right port does not work when a flash drive is connected; the other right port provides a message "USB device not recognized" and get a line of "unknown device" in Device Manager under the expanded Bus USB controllers.  I finished all updates to Windows and HP, verified and updated all the drivers and the USB ports on the right still do not work.

I miss nothing else but to check if the USB connector/cable is firmly attached?  If I have to check this, please provide simple step by step instructions on how to do it because I'm not a techie by any means.

Thank you

This could be a hardware problem or software at this point.

Nothing changed at all before the issue started happening?

Try the procedure described in this document according to the devices USB is detected by Windows, but do not work properly.

Let me know what happens.

Tags: Notebooks

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