NTDLL file went corrupt

Have Qwest internet and MSN is used for email.  Qwest is changing so if I wanted to keep msn.com, I had to buy a map of MSN.  Fact that yesterday and my email worked.  Today, I can not by clicking on the 'Butterfly' on my desktop and after calling MSN and transferred several times, two hours later I was told that my NTDLL file is corrupted.  Can someone help me please on how to solve this problem.

Hi CHERYLBARTLETT,

  1. Did you the latest changes on the computer?
  2. What is the exact file name that is damaged on your computer?
  3. You receive an error message while accessing the MSN using the desktop icon?

It is possible that some third-party programs installed on the computer is causing the problem.

I suggest that you put the computer in a clean boot state and check if it helps.

To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See section to learn more about how to clean boot.

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart.

If the previous step fails, then you will need to contact MSN support for assistance.

How to contact MSN customer service

http://support.Microsoft.com/kb/940784

Tags: Windows

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