Number of images do not reset each month, I can't download my 10 pictures

Hello, I have a problem: I upgraded my plan on October, but our images have not reset. Before I paid €49.98, October, I pay 79.98, but to download my 10 pictures that I have to pay.   What should I do? I had to pay all the images that I downloaded.

If anyone here can help with that?

Thank you


Hello

Let's look at what happened here.

I added 18 credits image to your account - for your allocation of November 10 & 8 for images acquired from the date of renewal (November 17).

Kind regards

Bev

Tags: Adobe Stock

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