NWZ-s545 won't introduction screen

I already had to send this unit only once for the replacement and now the mp3 player is malfunctioning again. It only allows me to play music, that about 1 to 10 times I try. The rest of the time it won't let the screen saying "Every Moment has its music". It stays on the screen for a few minutes, then goes black. If I try to restart it again through the same process again. Sometimes if I try again the next day, he will play, but it basically stopped happening. I was not able to play music over a week and my computer does not recognize when it is plugged. Help, please

Thank you for your message.
Reset the Walkman NWZ-S545 to the default setting by pressing the reset button with a small pin, etc. If the problem persists after reset, please contact our technical support for troubleshooting team more assistance: http://esupport.sony.com/US/perl/suppor... dl = NWZS545

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