Of blackBerry Smartphones suddenly gone black screen

I had my private for three days. The passage of the Passport is not without its obstacles, but overall, I'm pretty happy with it.

Since yesterday I ran into a problem where, without apparent reason, I am trying to unlock my phone, only to meet with a black screen. Slide the keyboard does nothing. Double tapping the screen he wakes up in the picture below.

http://imgur.com/lpDKt8q

Slide up let me scroll notifications as seen here, but nothing more

http://imgur.com/icNY0oU

So I hold the power button for 10 to 12 seconds, it resets itself, runs through the boot sequence, then back to the black screen. I have reset three times now. Yesterday when it happened I reset three times and the third time that he returned to normal.

I also did a hard reset by holding down the button for 35 seconds and let it restart.

After a conversation long and boring of two hours with the direct support of Blackberry, I used the online Android Device Manager to wipe my device. It took awhile for it to start, but when he did, I saw an Android logo that says 'clear '. It's over, I saw the clock for a brief moment, and then the screen went black.

This double tapping of time has nothing, but also hit the power button or slide the keyboard.
Connect my device to the charger briefly flashed the clock, but did not show the percentage load indicator as it had before the erase/reset.

I held the power button for 12 seconds, rebooted and loaded as usual with forms and the Android logo. Then return to the flash of the clock and the black screen.

Support this is the first they have heard of this issue. They are climbing it to a higher level of support and wait 24 to 48 hours for a response. From there, it will be either more shooting situation, or a return and replacement of disorder. That will be especially annoying for me because I live in Australia and it will mean returning to the United States and then to await their return to send it to me.

Does anyone know how to factory reset the Priv via the data cable or by pressing a key sequence?

I wonder if anyone has had this problem or can offer a solution. I hope that this thread will serve as useful to others.

A few other notes;
-problem started at random, no not after installing any new apps
-phone has not been dropped

I found the solution!

After a suggestion on another forum that the problem may be caused by a magent (phone case, built car megnetic, phone support, ect) I removed the Steelie magnetic car holder I had attached to my phone at the front desk, and now the phone works perfectly again. For the moment

So to the other posters, maybe your question was caused by a megnet so. Something to keep in mind.

Tags: BlackBerry for Android

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