OfficeJet 5740: Windows 7 Officejet 5740 prints multiple copies of Excel (2000)

Nine Officejet 5740 e-all-in-one printer connected to the Acer PC under Windows 7 Pro (64 bit) SP1. Printer driver 17.59.00.6180

Will not print multiple copies of a small document (2000) Excel (128kb)

Print large files PDF and Word and several copies, but not from Excel (2000)

It will be wound up to two (maybe three copies) but displays only the first and then fails with the Excel error message "your file could not be printed due to an error on HP Officejet 5740 Series (network) on Ne01...". »

Followed by the HP error message «Unable to communicate with the printer...» »

I think it must have something to do with the way Excel print multiple copies queued several unique copies that print spooler one by one. It feels as if the spooler is being overwhelmed by the simple copies repeated being pulled on her by the Excel print routine.

Any advice appreciated

Greetings @tessdesigns,

Thank you access the Forums from HP Support for extra support! I see that you have problems printing multiple copies of Excel. I will do my best to help you with this problem.

The application you are printing from, go to file, print, number of copies, select 2. Uncheck the Collate box. You can now change the number of copies. Collate should now stay disabled.  Try to reprint the document of several pages.

If the problem persists, perform a clean boot on the computer and disable the Antivirus software. How to perform a clean boot in Windows. Then try to reprint the multiple documents.

If this helps you to find a solution, please click on the button "accept as a Solution. If you wish, to say thank you for my effort to help, click on the 'Thumbs Up' to give me a Kudos. Please let me know the results. Good day!

Tags: HP Printers

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